The Office of Labor Relations (OLR) represents the Mayor in the conduct of all labor relations between the City of New York and labor unions representing employees of the City. The Commissioner serves on behalf of the Mayor as the City’s liaison with both labor and management in the private sector. The office is authorized by Executive Order 38 (February 7, 1967), amended by Executive Order 13 (July 24, 1990). Additionally, OLR administers the Health Benefits Program, Management Benefits Fund, Employee Assistance Program, Work Well NYC, Medicare Part B Reimbursement and Pre-Tax Benefits & Citywide Programs including the Deferred Compensation Plan and NYCE IRA. In addition to negotiating collective bargaining agreements, OLR serves as a resource to agencies with regard to workforce labor issues and works with the Municipal Labor Committee (MLC) to pursue innovations in a variety of areas, particularly regarding City health insurance programs. The staff at OLR assist their fellow agencies in handling personnel and payroll issues, conducting labor-management meetings, representing the City at representation hearings, and handling all employee grievances and arbitration matters while also negotiating collective bargaining agreements with the City's 149 bargaining units.

The New York City EAP is a confidential, problem-solving program available to all New York City non–uniformed employees and their dependents and was created to act as a helping hand for NYC employees and their families. It is of utmost importance that NYC employees receive the mental, emotional, and social resources they need to feel healthy and supported in their work. In 2024 NYC EAP served close to 30,000 clients. This administrative assistant will provide the necessary coverage of the program given the NYC EAP .

NYC EAP Office Assistant will provide the following services:
- Reception
Answering calls, handling messages, receiving visiting clients.
Promoting a respectful, caring environment for all clients and collateral guests/callers.
- Clerical Duties
Chart maintenance
Copying, faxing, filing, scanning
- Scheduling
Coordinating staff’s calendars
Scheduling client sessions, meetings, training, etc.
- Reporting
Maintaining a daily screening/consultation log to record all contacts.
Generating monthly reports that specify EAP services (intakes, onsite groups, presentations, supervisor consults).
Managing clerical responsibilities for GHI authorization cases.
Management of supplies and inventory.

Preferred Qualifications:
- Proficient in Microsoft Office Programs
- Previous Office Experience - General, Scheduling, Telephone Skills, Typing, Documentation Skills, Meeting Planning, Verbal Communication, Written Communication, Dependability, Attention to Detail, Administrative Writing Skills


Hours/Shift:
This position requires a work schedule of 11am - 7pm Monday through Thursday and 9am – 5pm on Fridays.

COMMUNITY ASSISTANT - 56056

1. There are no formal education or experience requirements for this position. However, the ability to understand and carry out simple instructions is required.
2. Candidates must be able to understand and be understood in English.

Proficient in Microsoft Office Programs Previous Office Experience - General, Scheduling, Telephone Skills, Typing, Documentation Skills, Meeting Planning, Verbal Communication, Written Communication, Dependability, Attention to Detail, Administrative Writing Skills

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.