NYCHA has a need for a Digital Van Instructor/Driver in the Desktop & Device Management Department. The purpose of this position is to bridge the digital divide by providing technology and Internet support to residents with limited access, via a mobile van equipped with laptops and Internet.

Reporting to the Manager, Digital Van/Kiosk, the Digital Van Instructor/Driver is responsible for driving one of four technology-equipped vans to different NYCHA resident developments daily to provide computer and Internet access to residents. The Instructor/Driver provides technical support to facilitate the use of onsite equipment, including laptops, printer, and Internet hotspot. The Instructor/Driver assists resident housing assistant staff who work directly with residents to submit required annual lease renewal applications. In partnership with Resident Engagement and with other City Agencies, Digital Van Instructor/Drivers provide additional support to NYC Community events, by setting up the digital van and assisting the public with utilizing the WiFi hotspots to access information.

Specific tasks include, but are not limited to the following:

1. Instruct residents in basic computer literacy skills, such as:

- Setting up an email account
- Using internet browsers and search engines
- Accessing social media
- Use of Microsoft Office applications
- Initiating job searches
- Writing or formatting of resumes
- Printing and scanning
- Accessing wireless internet
- Utilizing NYCHA online applications for rent payments, submitting maintenance requests, etc.

2. Assist residents, in partnership with local Housing Assistant staff at developments, to complete their online Tenant Recertification utilizing Siebel Application.
3. Provide supplemental support to kiosk, mobile and desktop support teams on days with no van appointments scheduled.

Additional Information

1. NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2. NYCHA residents are encouraged to apply.

Please read this posting carefully to make certain you meet the qualification requirements before applying to this position.

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

1. Several years of experience providing computer training and support. 2. Knowledge of imaging desktop computers and laptops. 3. A valid NYS Driver License with several years of experience operating a large utility vehicle. 4. Ability to work independently and as part of a team. 5. Excellent interpersonal skills. 6. Ability to communicate with customers from all backgrounds and socio-economic levels. 7. Interest in pioneering an innovative technology initiative supporting low-income residents. 8. Proficient in Microsoft Office applications and a working knowledge of various social media applications and outlets. 9. Bilingual (Spanish-English) instructor a plus.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.