**CANDIDATE MUST BE PERMANENT IN THE COMPUTER SOFTWARE SPECIALIST TITLE**

The NYC Department of Probation (DOP) is a world leader in working creatively and effectively engaging with people under court-mandated community supervision. Through innovative partnerships with people and organizations throughout New York City, DOP provides opportunities for those on probation to access services and opportunities that positively impact their life trajectory. Following the best current data on “what works,” staff at DOP engage in meaningful relationships with those on probation in an effort to enhance community safety and decrease recidivism.

NYC Department of Probation is seeking to hire a Computer Specialist Software 3 to function as a Network Infrastructure Director within to support the agency’s IT infrastructure, administering and maintaining enterprise platforms using industry-standard tools and methodologies.

The ideal candidate will provide enhancements and implementation of technologies to support the strategic needs of the agency and its partners in the delivery of services in a reliable and secure fashion. Responsibilities include:

- Design, configure, and maintain our network infrastructure, with a primary focus on Cisco technologies.
- Implement and troubleshoot Cisco routers and switches to ensure seamless connectivity.
- Monitor network performance, analyze data, and make recommendations for improvements.
- Collaborate with cross-functional teams to implement and support network solutions aligned with business requirements.
- Ensure network security through the implementation of firewalls, NGFWs, VPNs, and other security measures.
- Perform routine network maintenance tasks, including updates, patches, and system upgrades.
- Design and implement scalable and resilient Wi-Fi Mesh networks to meet the evolving connectivity needs of the agency.
- Provide technical support for network-related issues, acting as a point of escalation for complex problems.
- Document network configurations, procedures, and troubleshooting guides.
- Provide leadership and guidance to IT team, ensuring effective collaboration and achievement of objectives.
- Lead procurement efforts for network infrastructure equipment and services, negotiating favorable contracts and ensuring cost-effectiveness and resource optimization.
- Stay ahead of emerging technologies and industry trends to drive innovation in network infrastructure.

The selected candidate should have:

- Proven experience in a leadership role overseeing network infrastructure with a focus on Cisco technologies.
- Expertise in Wi-Fi Mesh deployments and related technologies.
- Strong understanding of procurement processes and Capital/Expense budgetary management for IT projects.
- In-depth knowledge of CISCO networking equipment, including routers, switches, and firewalls.
- Hands-on experience with configuring and troubleshooting CISCO IOS.
- Familiarity with network protocols, TCP/IP, and routing protocols.
- Strong understanding of network security principles and best practices.
- Excellent problem-solving and analytical skills.
- Ability to work collaboratively in a team and communicate effectively with technical and non-technical stakeholders.

(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification
requirements.
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

- Minimum seven years’ experience working with large scale network environment. - Successful leadership and implementing complex network infrastructure projects . - Excellent communication and interpersonal skills, with the ability to liaise effectively with technical and non-technical stakeholders. - Strong presentation skills. For effectively conveying complex technical concepts to diverse audiences. - Excellent collaboration skills, able to work effectively in a team environment. - Ability to work independently or within a group to solve complex problems.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.