***Applicants must be permanent in the Certified IT Admin (LAN/WAN) title.

The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high-quality drinking water, managing wastewater and stormwater, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6,000 employees. DEP's water supply system is comprised of 19 reservoirs and 3 controlled lakes throughout the system’s 2,000 square mile watershed that extends 125 miles north and west of the city.

The New York City Department of Environmental Protection’s (DEP) Bureau of Business Information Technology (BIT) is responsible for providing quality business, technical and IT system support to our users. This commitment is realized through collaboration, strong relationships, and a unified vision with our partners at DEP in order to provide quality technological solutions to our business needs. Providing these services allows us to ensure that DEP continues its tradition of delivering excellent service to the residents of New York City.

Under general direction, of the Director of IT Planning and Engineering unit with broad scope for the exercise of independent initiative and judgment, the selected candidate will perform, but will not be limited to, the tasks outlined below:
- Conduct advanced telecommunications planning and analysis.
- Troubleshoot and resolve network issues swiftly and effectively.
- Monitor network performance using analytics and monitoring tools.
- Document network configurations and changes accurately.
- Collaborate with technical teams to ensure system integrity and best practices are maintained.
- Prepare for current and future telecommunications needs through comprehensive assessments.

CERTIFIED IT ADMINISTRATOR (LA - 13652

Professional/vendor certification(s) in local area network administration that is required for the position to be filled. In addition, all candidates must have the following:

1. A baccalaureate degree from an accredited college, and two years of satisfactory full-time (not classroom based) experience in local area network and/or wide area network planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; or

2. A four-year high school diploma or its educational equivalent and six years of satisfactory full-time (not classroom based) information technology experience of which at least 2 years must have been as described in "1" or

3. A satisfactory equivalent of education and/or experience equivalent to "1" or "2" above. Education may be substituted for experience on the basis that 30 undergraduate semester credits from an accredited college is equivalent to 6 months of experience. A master’s degree in computer science or a related field from an accredited college may be substitute for one year of experience. However, all candidates must have at least one year of satisfactory (not classroom based) full-time information technology experience as described in "1" above.

Note: In addition to meeting the minimum Qualification Requirements: Incumbents may be required to update existing and/or obtain additional professional industry-standard certification(s) for current and future technical environments(s) in which they may be assigned to work, as determined by the employing agency.

- Minimum of six (6) years’ recent professional experience in network administration, network security protocols, and hardware and software. - Demonstrated experience with network infrastructure design including telephones and video. - Demonstrated experience with Cisco router and switch configuration. - Demonstrated experience with one or more of the following firewalls: Checkpoint, Palo Alto, Fortigate. IDS/IPS and Syslog knowledge. - Demonstrated experience with VPN management and support. - Demonstrated experience with Border Gateway Protocol (BGP), Multi-Protocol Label Switching (MPLS), and QoS. - Demonstrated experience with wireless network configuration. - Windows Server and Active Directory setup and troubleshooting experience. - Must have outstanding customer service skills, including passion to serve well, and the patience when working with non-technical users. - Problem identification, troubleshooting, and creative problem-solving abilities. - Excellent communication skills, both written and verbal

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.