The New York City Department of Environmental Protection (DEP) protects public health and the environment by supplying clean drinking water, collecting and treating wastewater, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6,000 employees. We deliver 1.1 billion gallons of high-quality drinking water per day to 8.5 million New York City residents and more than 1 million people in Upstate New York, and we collect and treat an average of 1.3 billion gallons of wastewater per day.

The New York City Department of Environmental Protection’s (DEP) Bureau of Business Information Technology (BIT) is responsible for providing quality business, technical and IT system support to our users. This commitment is realized through collaboration, strong relationships and a unified vision with our partners at DEP in order to provide quality technological solutions to our business needs. Providing these services allows us to ensure that DEP continues its tradition of delivering excellent service to the residents of New York City.

The Certified IT Administrator LAN/WAN Level II will be responsible for the overall administration of the Agency’s Telecommunication and Network Infrastructure by effectively analyzing, configuring, monitoring, troubleshooting, maintaining, and documenting the agency’s highly complex, sensitive multi-tiered data telecommunications and networking systems. Also, assess current and future telecommunications systems and equipment needs using analytics, monitoring tools, best practices, and preventive solutions.

The New York City Department of Environmental Protection’s Bureau of Business Information Technology (BIT) seeks to hire one (1) permanent Certified IT Administrator LAN/WAN. Under the direction of the Unit’s Director with independent initiative and judgment, the identified candidate will perform but are not limited to the tasks outlined below:

Main Tasks/Critical Duties are outlined below:

- Perform highly complex data telecommunications planning, analysis, research, and operational and administrative functions to maintain and enhance the agency’s complex data telecommunications system.

- Oversee infrastructure monitoring using Software Defined Networking (SDN) and incident response monitoring system to detect data breaches and cyber intrusion. Apply new security patches and policies to prevent any occurrence of data breaches or cyber intrusion.

- Set up and configure routers, switches, firewalls, load balancers, and other services for the Bureau of Business Information Technology’s complex telecommunications VOIP and Network Infrastructure. Troubleshoot all telecommunications issues.

- Oversee acceptance testing and quality assurance for all related telecommunications systems and services. Attend weekly Change Management meetings.

- Responsible for the preparation and delivery of reports relating to overall plans, activities, performance levels, and budgetary compliance for the complex data telecommunications unit. Maintain system documentation for regulatory and audit purposes.

- Responsible for updating and maintaining all telecommunication equipment inventory.

- Assist the telecommunications manager in developing bid specifications and solicit competitive bids for the agency’s complex data telecommunications infrastructure ongoing maintenance and enhancement project.

Professional/vendor certification(s) in local area network administration that is required for the position to be filled. In addition, all candidates must have the following:

1. A baccalaureate degree from an accredited college, and two years of satisfactory full-time (not classroom based) experience in local area network and/or wide area network planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; or

2. A four-year high school diploma or its educational equivalent and six years of satisfactory full-time (not classroom based) information technology experience of which at least 2 years must have been as described in "1" or

3. A satisfactory equivalent of education and/or experience equivalent to "1" or "2" above. Education may be substituted for experience on the basis that 30 undergraduate semester credits from an accredited college is equivalent to 6 months of experience. A master’s degree in computer science or a related field from an accredited college may be substitute for one year of experience. However, all candidates must have at least one year of satisfactory (not classroom based) full-time information technology experience as described in "1" above.

Note: In addition to meeting the minimum Qualification Requirements: Incumbents may be required to update existing and/or obtain additional professional industry-standard certification(s) for current and future technical environments(s) in which they may be assigned to work, as determined by the employing agency.

Minimum of six (6) years’ recent professional experience in network administration, network security protocols, and hardware and software. Demonstrated experience with network infrastructure design including telephones and video. Demonstrated experience with Cisco router and switch configuration. Demonstrated experience with one or more of the following firewalls: Checkpoint, Palo Alto, Fortigate, IDS/IPS, and Syslog knowledge. Demonstrated experience with VPN management and support. Demonstrated experience with Border Gateway Protocol (BGP), Multi-Protocol Label Switching (MPLS), and QoS. Demonstrated experience with wireless network configuration. Windows Server and Active Directory setup and troubleshooting experience. Must have outstanding customer service skills, including passion to serve well, and the patience when working with non-technical users. Problem identification, troubleshooting, and creative problem-solving abilities. Excellent communication skills, both written and verbal.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

New York City Residency is not required for this position.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.