The NYC Department of Probation (DOP) is a world leader in working creatively and effectively engaging with people under court-mandated community supervision. Through innovative partnerships with people and organizations throughout New York City, DOP provides opportunities for those on probation to access services and opportunities that positively impact their life trajectory. Following the best current data on “what works,” staff at DOP engage in meaningful relationships with those on probation in an effort to enhance community safety and decrease recidivism.

The Office of Information Technology of the NYC Department of Probation is looking for a Network Infrastructure Director to support the agency’s IT infrastructure, administering and maintaining enterprise platforms using industry-standard tools and methodologies.
The ideal candidate will provide enhancements and implementation of technologies to support the strategic needs of the agency and its partners in the delivery of services in a reliable and secure fashion.

Responsibilities

- Design, configure, and maintain our network infrastructure, with a primary focus on Cisco technologies.
- Implement and troubleshoot Cisco routers and switches to ensure seamless connectivity.
- Monitor network performance, analyze data, and make recommendations for improvements.
- Collaborate with cross-functional teams to implement and support network solutions aligned with business requirements.
- Ensure network security through the implementation of firewalls, NGFWs, VPNs, and other security measures.
- Perform routine network maintenance tasks, including updates, patches, and system upgrades.
- Design and implement scalable and resilient Wi-Fi Mesh networks to meet the evolving connectivity needs of the agency.
- Provide technical support for network-related issues, acting as a point of escalation for complex problems.
- Document network configurations, procedures, and troubleshooting guides.
- Provide leadership and guidance to IT team, ensuring effective collaboration and achievement of objectives.
- Lead procurement efforts for network infrastructure equipment and services, negotiating favorable contracts and ensuring cost-effectiveness and resource optimization.
- Stay ahead of emerging technologies and industry trends to drive innovation in network infrastructure.

Professional/vendor certification(s) in local area network administration that is required for the position to be filled. In addition, all candidates must have the following:

1. A baccalaureate degree from an accredited college, and two years of satisfactory full-time (not classroom based) experience in local area network and/or wide area network planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; or

2. A four-year high school diploma or its educational equivalent and six years of satisfactory full-time (not classroom based) information technology experience of which at least 2 years must have been as described in "1" or

3. A satisfactory equivalent of education and/or experience equivalent to "1" or "2" above. Education may be substituted for experience on the basis that 30 undergraduate semester credits from an accredited college is equivalent to 6 months of experience. A master’s degree in computer science or a related field from an accredited college may be substitute for one year of experience. However, all candidates must have at least one year of satisfactory (not classroom based) full-time information technology experience as described in "1" above.

Note: In addition to meeting the minimum Qualification Requirements: Incumbents may be required to update existing and/or obtain additional professional industry-standard certification(s) for current and future technical environments(s) in which they may be assigned to work, as determined by the employing agency.

Requirements: - Proven experience in a leadership role overseeing network infrastructure with a focus on Cisco technologies. - Expertise in Wi-Fi Mesh deployments and related technologies.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.