The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish.

DYCD is recruiting for a Network & Systems Engineer to help build out, secure, maintain, and support
the IT infrastructure.

The role requires a broad understanding of the core technologies deployed in an enterprise IT infrastructure.

These technologies include but are not limited to Switching & Routing, Firewalls, Load Balancers, FortiSIEM, VOIP, Windows /Azure, Group Policy, LDAP (Active Directory), DNS, DHCP and Configuration Management. The candidate will configure and manage the LAN services and DYCD endpoint on the CityWide WAN in coordination with the Department of Office of Technology and Innovation (OTI). The candidate will also design and maintain technology systems to increase the efficacy of the agency.

Responsibilities include, but are not limited to, the following:

- Plan and execute regular incident response and postmortem exercises, with a focus on creating
measurable benchmarks to show progress (or deficiencies requiring additional attention);

- Partner with the security engineering team to improve tool usage and workflow, as well as with the
advanced threats and assessment team to mature monitoring and response capabilities;

- Conduct architecture risk analysis and propose modifications in design / build to address security
gaps;
- Manage and support routers and switch configurations for LAN and WAN;

- Analyze, support, and administer Windows servers for both physical and virtual windows servers at
various locations;

- Manage the Active Directory (AD) infrastructure and collaborate with various teams to ensure it
integrates seamlessly with all components including network, security, messaging and remote access,
and virtualized computing environments with DYCD infrastructure;

- Participate in the entire lifecycle (planning, design, implementation, maintenance) of operating
systems, application software, and system management tools;

- Collaborate with the New York City Office of Technology and Innovation (OTI) teams to support
systems and services hosted by OTI;

- Support wireless mobile devices with connections and synchronization to email, calendars, and
contacts;

- Proactively ensure the highest levels of systems and infrastructure availability;

- Write and maintain custom scripts to increase system efficiency and lower the human intervention time
on tasks;

- Troubleshoot and resolve identified issues on supported systems and services, escalating to
appropriate teams as necessary;

- Communicates and interfaces with management on system health and project statuses;

- Document and maintain inventory of Agency hardware and software asset;

- Create and update IT procedures, policies, and processes;

- Perform special projects and initiatives as assigned

1. A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi- tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; or

2. A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in "1" above; or

3. A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described
in "1" above; or

4. A satisfactory combination of education and/or experience equivalent to "1", "2",or "3" above. However, all candidates must have at least two years of full-time experience as described in "1" above

-Experience with Dell hardware and OS software, including Cruz Operation Center, Dell EMC Networking N3248PXE-ON,Dell EMC Networking S4148T-ON, Dell EMC Networking S5248F-ON -Experience with routing and switching protocols, QoS, multicast, NTP, VLAN configurations VTP, TACACS, HSRP/GLBP, BGP, MPLS, ISIS, EIGRP, Content Networking and load balancers -Knowledge of network troubleshooting using tools such as network analyzers, sniffers -Knowledge of IP addressing and subnetting (IPv4/6) -Knowledge of VOIP call manager, gateway Router, Analog Voice gateway -Familiar with Microsoft Azure Services -Experience using infrastructure automation tools (e.g., Docker,Jenkins, etc.) -Fortinet FortiAnalyzer, Fortinet FortiGate 601E, Fortinet FortiCloud -Experience managing production Windows servers used to support mission-critical initiatives -Experience working with SIEM systems, threat intelligence platforms, security automation and orchestration solutions, intrusion detection and prevention systems (IDS/IPS), file integrity monitoring (FIM), DLP and other network and system monitoring tools -Working knowledge of the AirWatch MDM or and equivalent enterprise grade Mobile Device Management software

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.