APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE COMMUNITY RELATIONS SPECIALIST CIVIL SERVICE TITLE, BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE. OR BE IMMEDIATELY REACHABLE ON EXAM NO. 1120.

The Office of Community Outreach is committed to ensuring that all New Yorkers have access to accurate and timely information about all public benefits, services, and resources provided by the Department of Social Services (DSS), including how to access these benefits, through presentations and workshops and by participating in community events. Community Outreach also provides direct enrollment support at community-based locations throughout the five boroughs and serves as an integral resource to community partners providing various services to low-income New Yorkers.

The Office of Community Outreach has identified an additional need to engage New Yorkers through grassroots outreach, which can be a more direct and effective way to reach New Yorkers who may not receive government services and/or may not be connected with support to a formal community-based provider. Grassroots outreach may include working with informal neighborhood-based groups and leaders, including faith-based leaders, peer navigator programs, tenant associations, including NYCHA resident associations, as well as conducting outreach through non-traditional access points.

The Office of Community Outreach is recruiting for one (1) Administrative Community Relations Specialist NM II to function as a Neighborhood Outreach Director.

This role will also incorporate responsibility for managing relationships with community partners and city agencies. The Director will be responsible for participating in community meetings, organizing events, and acting as liaison with city agencies and community stakeholders. The position will supervise two Community Coordinators who will be responsible for data collection and liaising with city agencies and neighborhood partners. The Neighborhood Outreach Director will report to the Executive Director of Outreach Services.

The Neighborhood Outreach Director will:

- Design and adapt over time a dynamic strategy for grassroots community-based outreach to
engage New Yorkers at the neighborhood level through collaborations with informal groups,
networks, and leaders, as well as through direct and indirect outreach at non-traditional access
points

- Manage the daily operations of a grassroots neighborhood-based outreach program

- Act as liaison with other city agencies and community stakeholders

- Maintain data and produce reports upon request related to activity, volume, outcome, and other
key metrics and milestones associated with this work

- Supervise, as appropriate, any staff or volunteers who may serve as neighborhood or community
group liaisons, including supervisory personnel, training, and oversight responsibilities

- Regularly attend training and stay up-to-date on Agency programs and services using current
outreach materials, talking points, and disseminating other key information on behalf of the Agency
and program areas

- Work closely with Community Outreach Directors to ensure consistent messaging and coordinate
neighborhood and community outreach and messaging, as well as to cross-communicate any
concerns, barriers, and/or opportunities arising while their respective work

- Communicate general updates on community questions, concerns, engagement, or other feedback
to their supervisor in a timely manner. Immediately inform supervisor of any significant flags or other
concerns that require an urgent response

- Serve as a rapid response resource during key moments when information must be communicated
to DSS clients or other New Yorkers, including but not limited to: major disasters, systems outages,
operational changes or relocations, federal, State, or City changes to rules, policies, procedures, or
service delivery

- Make recommendations to the Executive Director of Outreach Services on additional strategy to
improve engagement on grassroots, neighborhood level and better communicate with and engage
New Yorkers without formal connections to services, particularly among underserved communities,
including but not limited to immigrants, members of LGBTQI communities, individuals with criminal
justice involvement or a history of criminal justice involvement, and/or New Yorkers with limited
English proficiency

- Lead special projects and perform other tasks and responsibilities, as appropriate.



Work Hours/Shift:
Monday - Friday, 9am - 5pm

Work Location:
4 World Trade Center

1. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U. S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) and four years of satisfactory, full-time community liaison, community organization or community relations experience, at least two years of which must have been in a broad administrative or policy-making capacity with responsibility for planning, organizing, coordinating, developing, evaluating and/or administering a large community service program or activity; or
2. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and eight years of satisfactory, full-time experience as described in "1" above, at least two years of which must have been in a broad administrative or policy-making capacity with responsibilities as described in "1" above; or
3. Education and/or experience equivalent to "1" or "2" above. Undergraduate education above the high school level may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, at the rate of 30 semester credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 4 years. Graduate education beyond the baccalaureate degree may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, on the basis of 30 graduate credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 2 years. However, all candidates must possess a four-year high school diploma or its educational
equivalent approved by a State’s Department of Education or a recognized accrediting organization and two years of full-time experience in a broad administrative or policy-making capacity with responsibilities as described in "1" above.

- Experience in community organizing and/or outreach - Outstanding communication skills, written and verbal - Knowledge of NYC public benefits and City government (particularly DSS, HRA, and DHS) - Bilingual / multilingual candidates are strongly encouraged to apply

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.