APPLICANTS MUST BE PERMANENT IN THE GRAPHIC ARTIST CIVIL SERVICE TITLE.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Information Technology Services (ITS) is recruiting for one (1) Graphic Artist II, to function as a Multi-Media Editor, who will:

- Utilize computer software to design and develop multi-media digital assets, including animations,
dynamic visual content, models, illustrations, motion graphics, charts and graphs. Conceptualize
scripts into engaging and clear video and print presentations that help individuals efficiently acquire
knowledge and skills. Design videos that are interactive and engaging, enabling users to learn
efficiently and intuitively, improving the overall user experience. Create clear, easy-to-understand
visual content, including animations, tutorials, and demonstrations.

- Ensure all video content adheres to established branding, style guidelines, and accessibility
standards, including incorporating closed captions, text-to-speech, ASL, and multilingual
voiceovers when needed. Plan creative approaches and production for website design,
infographics, logos, color palettes, style guides, and image libraries.

- Select media and processes to be used for deliverables. Apply established design standards and
collaborate with team members to create engaging video content for diverse delivery methods,
including mobile, online, video, and other widely used delivery methods. Identify digital asset needs,
text-to-voice conversion requirements (multiple languages and ASL), and program brand guidelines
for video production.

- Work closely with instructional designers, subject matter experts, developers, and stakeholders, to
ensure video content aligns with learning objectives and business goals.

- Share drafts of videos with stakeholders for review and collect feedback on content, clarity, and design.
Analyze, synthesize, and implement feedback from stakeholders. Address any revisions, adjustments,
or additional input. Collect feedback from users and stakeholders to analyze the effectiveness of videos
and initiate revisions as needed. Test videos for technical quality (sound, visuals, accessibility) and
ensure they meet branding guidelines. Coordinate the release of videos across appropriate channels,
such as learning management systems, websites, or mobile platforms.

- Communicate project data via presentations and reports with stakeholders. Track key development
metrics (e.g., text-to-voice conversion, script-to-video progress, and asset design) to provide project
management data, assisting in the forecasting of project timelines and completion.

- Document any difficulties encountered, such as issues with application, script clarity, or review cycles.
Highlight the strategies, tools, and processes that were particularly effective during the project. Identify
specific actions or adjustments that should be made for future video projects to improve efficiency,
collaboration, or outcomes.


Hours/Shift:
Normal Business Hours

GRAPHIC ARTIST - 91415

(1) A baccalaureate degree, with a major in fine or graphic arts, from an accredited college and one year of full-time paid experience as a commercial or graphic artist; or
(2) A four-year high school diploma or its educational equivalent plus two years of training in a technical school approved by a state’s Department of Education or comparable governmental agency, in oils, water colors, painting, design, black and white, layout, computer graphics, and other art media, and three years of acceptable full-time paid experience as a commercial or graphic artist.
To be qualified for assignment to Assignment Level II, individuals must have:
(a) at least one year of experience as a Graphic Artist, Assignment Level I; or
(b) the Qualification Requirements described in "1" or "2" above, plus two additional years of acceptable specialized paid experience conceptualizing and initiating graphic art projects.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.