THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $90,000-$98,000.

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of New York City’s children and families by providing child welfare, juvenile justice, and early care services. In child welfare, ACS contracts with private nonprofit organizations to support and stabilize families at risk of a crisis through preventive services and provides foster care services for children not able to safely remain at home.

The New York City Administration for Children’s Services of Office of Information Technology (OIT) department has the responsibility to provide high quality, reliable, sustainable technology services and support to meet the needs of the families and children we serve through ACS and its vendor partners and other city agencies.

The ACS OIT Mobile Device Management Engineer (MDM engineer) is a senior team member reporting to the Director of Mobile Technology. Leadership by example, with hands-on technical work as well as problem solving with a focus on cybersecurity and customer satisfaction defines this role. The MDM Engineer addresses complex mobile device management (MDM), cybersecurity compliance, and request/project tasks pertaining to laptops, smartphones, tablets and related technology. Expert level support of VMWare Workspace ONE UEM (AirWatch) system to manage deployed devices is essential for success in this role.

The selected candidate will be responsible for performing the following duties but not limited to:
- Provide direction and act as an MDM subject matter expert in project-based efforts.
- Support VMware Workspace One UEM (AirWatch), Android OS and Microsoft Windows software running on laptops, tablets, smartphones, etc.
- Work with security teams to plan and implement security/device management policies.
- Follow best practices for supporting a large-scale enterprise mobile device program with 10k+ devices.
- Interpret vendor updates for applicability to existing environment including urgent upgrades, patches and take action.
- Support and resolve complex system issues with other OIT teams and support agencies such as NYC OTI.
- Experience with report creation using tools such as MS Excel advanced functions to present management level reports.
- Develop and organize written documentation and procedures.
- Communication with clients, peers, vendors and management.
- Participate in project governance, compliance, audit, and risk management initiatives.
- Provide high level customer service to ACS staff.
- Create reports and provide data analysis regarding device and system usage, health and new needs.

1. A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

2. An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

3. A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

4. Education and/or experience which is equivalent to "1", "2", or "3" above.

The preferred candidate should possess the following: - Minimum of 5 years’ experience with VMware Workspace One UEM (AirWatch), Android OS and Microsoft Windows software Experience with design and implementation of Enterprise Mobile Device Management systems. - Minimum 3 years' experience working with security teams to plan and implement security/device management policies best practices for supporting a large-scale enterprise mobile device program with 10k plus devices. - Experience supporting and resolving complex system issues with the above-named technologies. - Experience with report creation using tools such as MS Excel advanced functions - Ability to quickly interpret MDM vendor updates for applicability to existing environment including urgent upgrades and patches. - Ability to develop and organize written documentation and procedures. - Knowledge regarding emerging mobile technologies and cybersecurity. - Experience testing/Quality Assurance methodologies. - Excellent communication skills. - Ability to understand project governance, compliance, audit, and risk management principles. - Ability to provide direction and act as an MDM SME in project-based efforts. - Customer service-oriented support skills

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.