Established in 1805, the New York City Department of Health and Mental Hygiene (the NYC Health Department) is the oldest and largest health department in the country. We strive to protect and promote the health of all New Yorkers. Our core values are science, equity and compassion, with a vision to be a city where all New Yorkers can realize their full health potential, regardless of who they are, where they are from or where they live.

As a world-renowned public health agency responding to urgent public health crises from New York City’s yellow fever outbreak in 1822, to the COVID-19 pandemic we are a hub for public health innovation, expertise and programs for accessing services. We have a vast impact on national public policy, including programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and racial justice work, among others.

Our 6,000-plus team members bring extraordinary diversity to the work of public health. True to our value of equity, the NYC Health Department has been a leader in recognizing and dismantling racism’s impacts on the health of New Yorkers and beyond. In 2021, the NYC Board of Health declared racism as a public health crisis. With commitment to dismantle systems that perpetuate inequitable power, opportunity and access, the NYC Health Department continues to work in and with communities and community organizations to increase their access to health services and decrease avoidable health outcomes.

The New York City Health Department is as varied as the city it serves. Our 6,000-plus team members bring an extraordinary array of languages, cultures and experiences to bear on the work of public health. Our diversity fuels creativity because all perspectives are heard and valued.


Program Description:
The nation's leading local health department seeks a Mobile Device Administrator to join its award-winning, innovative technology team in revolutionizing public health IT. The New York City Department of Health and Mental Hygiene (DOHMH) uses the latest technologies andenterprise wide application solutions in its groundbreaking work to promote and protect NewYorkers' health and improve DOHMH's business operations. The Bureau of Technology Strategy & Project Management provides exemplary technology strategy, project management, business analysis, vendor management and product support services to define and deliver IT solutions that meet the business needs of our partners throughout the agency. Bureau staff collaborate across the agency to conduct core business analyses of operations and recommend the most appropriate IT solutions; lead the IT governance process from project intake through the entire software development lifecycle; lead efforts in technology contracting and procurement processes; implement products in secure, flexible, and scalable infrastructure; and provide excellent Level 2 product support for all IT systems.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

Support, maintain and service all agency mobile devices including but not limited to BlackBerry phones, Apple iPhones, Samsung Android phones, Android/Apple/Windows Tablets, Mobile data cards, MiFi and WiFi network devices
Update User and Phone information in a variety of Data Systems Process requests for new service, disputed wireless invoices, and remotely disabling lost or stolen devices Provide Level 1 & 2 technical support and resolution of Help Desk Tickets Under limited supervision responsible for creating cyber-intelligence solutions to prevent internal or external attacks or attempts to infiltrate company email, data, e-commerce and web-based systems
Implements technologies deployed across application, network/perimeter, data, endpoint, identity & access, and mobility domains Researches attempted or successful efforts to compromise systems security and provides countermeasure recommendations Provides information to management regarding the negative impact on the business caused by theft, destruction, alteration or denial of access to information and systems
Work with Wireless carriers and DoITT to activate new lines, provision additional services such as international calling, cancelling of services, resolving connectivity issues with mobile devices and setup/replacement for defective units. Administration of Airwatch, Blackberry Enterprise Server, RightFax, IronPort, Microsoft Exchange and Microsoft Office 365 servers/services Maintain impeccable records Work with other internal departments in troubleshooting connectivity issues and distribution of software applications.

**IMPORTANT NOTES TO ALL CANDIDATES:

Please note: If you are called for an interview you will be required to bring to your interview copies of original documentation, such as:
- A document that establishes identity for employment eligibility, such as: A Valid U.S. Passport, Permanent Resident Card/Green Card, or Driver’s license.

- Proof of Education according to the education requirements of the civil service title.

- Current Resume

- Proof of Address/NYC Residency dated within the last 60 days, such as: Recent Utility Bill (i.e. Telephone, Cable, Mobile Phone)

Additional documentation may be required to evaluate your qualification as outlined in this posting’s “Minimum Qualification Requirements” section. Examples of additional documentation may be, but not limited to: college transcript, experience verification or professional trade licenses.

If after your interview you are the selected candidate you will be contacted to schedule an on-boarding appointment. By the time of this appointment you will be asked to produce the originals of the above documents along with your original Social Security card.

**LOAN FORGIVENESS

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at StudentAid.gov/PSLF.

"FINAL APPOINTMENTS ARE SUBJECT TO OFFICE OF MANAGEMENT & BUDGET APPROVAL”

1. A baccalaureate degree, from an accredited college including or supplemented by twenty-four (24) semester credits in cyber security, network security, computer science, computer programming, computer engineering, information technology, information science, information systems management, network administration, or a pertinent scientific, technical or related area; or

2. A four-year high school diploma or its equivalent approved by a State’s department of education or a recognized accrediting organization and three years of satisfactory experience in any of the areas described in “1” above; or

3. Education and/or experience equivalent to “1” or “2”, above. College education may be substituted for up to two years of the required experience in “2” above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. In addition, twenty-four (24) credits from an accredited college or graduate school in cyber security, network security, computer science, computer programming, computer engineering, information technology, information science, information systems management, network administration, or a pertinent scientific, technical or related area; or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience.

Knowledge of Microsoft Windows Desktop and Network Operating Systems Knowledge of communications protocols and network concepts Knowledge of Microsoft Office suite of applications with concentration in Microsoft Outlook e-mail Client Enterprise mobile device management support and recent experience with AirWatch MDM Detail Oriented Self-motivated with the ability to work with minimal supervision Ability to multi-task Ability to manage time commitments while managing multiple tasks Excellent verbal and written communications skills. Experience with Android and iOS Ability to learn and support new systems and applications Strong Work ethic and ability to deal with frustrated users Knowledge of Exchange online environment.

NEW YORK CITY RESIDENCY IS NOT REQUIRED FOR THIS TITLE.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.