The Fire Department of the City of New York (FDNY) is the largest Fire Department in the United States and universally is recognized as the world's busiest and most highly skilled emergency response agency. The Department's main goal is to provide fire protection, emergency medical care, and other critical public safety services to residents and visitors in the five boroughs. FDNY members are sworn to serve and protect life and property and the Department works to continually educate the public in fire, life safety and disaster preparedness, along with enforcing public safety codes. Since its inception in 1865, FDNY has helped lead efforts to make New York the safest big city in the nation. This accomplishment requires a steadfast and daily commitment to maintaining the Department's core values.

The Fire Department, City of New York (FDNY) seeks a full time Member Service Representative in the Bureau of Health Services (BHS) within World Trade Center Health Program (WTCHP). Reporting directly to the immediate supervisor, the successful candidate will: Schedule all retiree WTC monitoring exams. Answer member telephone inquiries regarding the WTC Medical Program. Follow protocols to provide correct answers, to log standardized details of all calls, to identify and resolve member Program problems, to follow up until satisfactory solutions are found. Follow protocols to manage properly the electronic collection of information. Assist in evaluating and monitoring the needs of the service population, identify any unmet needs, and assist in enhancement of resources to meet these needs. Perform other similar tasks as needed.

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

Experience and success in record-keeping, data entry and basic management. Strong organizational skills. Reliable accuracy and timeliness in carrying out assignments. Proven customer service skills.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.