IF YOU ARE HIRED PROVISIONALLY IN THIS TITLE, YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM, WHEN IT BECOMES AVAILABLE, TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT.


Quality Control & Centralized Locate ensures the correctness and completeness of child support cases and, in conjunction with the Borough Offices, locates absent parents so that child support cases may be pursued in court for the establishment of support and/or paternity orders with the goal of increasing OCSE’s Paternity Establishment Percentage (PEP) and Support Establishment Percentage (SEP).

Under supervision of the Supervisor of Centralized Locate, with latitude for independent judgment, the Clerical Associate III, functioning as a Locate Specialist is responsible for working on cases assigned from multiple OCSE WEB informational systems. The Locate Specialist utilizes available research tools to locate non-custodial parents (NCP) and to verify demographic information associated with the NCP referring cases to the Borough offices for the establishment of paternity and support orders.

The Office of Child Support Services (OCSS) is recruiting one (1) Clerical Associate III who will:

- Utilize locate tools, such as Automated State Support & Enforcement Tracking System (ASSETS), Welfare Management System (WMS), LEXIS-NEXIS, ACCURINT, CLEAR, Work Number (TALX), Human Health Services (HHS-CONNECT), Prison Locater Systems (DOCS/BOPS) and HRA-VIEWER to locate and verify information on the whereabouts of the non-custodial parents and refer cases to the borough offices for court preparation.

- Research and verify residential addresses and employer leads, compare existing non-custodial parent demographic information such as residential and work addresses via the Automated State Support Enforcement Tracking System (ASSETS) to identify and correct case errors, such as missing or incorrect social security numbers, residential or employer address, updates WMS and ASSETS with the correct data, as necessary.

- Perform and complete assigned special projects for OCSE Management by providing feedback, clarification and outcome of findings on specific case situations and processes within prescribed deadlines and following protocols, procedures and adhering to agency policies and regulations. These special cases include both case level and account level cases from Family Court that were dismissed because NCPs moved to a different residential address and where Summonses from the Sheriff’s office could not be served.

- Create and prepare weekly activity worksheets for the immediate Supervisor; compile statistical data that provides feedback and clarification on the outcome/results of the cases, which are submitted, to the Director for review and evaluation.

- Participate in unit staff meetings to obtain and exchange information regarding revisions in Unit goals, program changes, and agency policies and procedures.


LOCATION: 4 WTC, 40th Floor

HOURS: 9:00AM - 5:00PM

CLERICAL ASSOCIATE - 10251

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.