SPECIAL NOTE: THE IS A PROVISIONAL POSITION. THE SELECETED CANDIDATES WOULD BE REQUIRED TO PROVIDE PROOF OF FILING FOR THE CLERICAL ASSOCIATE CIVIL SERVICE EXAM.

The New York City Taxi and Limousine Commission (TLC) is the City agency responsible for oversight of the for-hire vehicle industries in New York City, including the drivers and owners of yellow medallion taxis, green Boro Taxis, community car services, black cars (include those booked via smartphone app), certain luxury limousines, commuter vans, and paratransit vehicles. These industries serve more than 1,000,000 passengers each day and are a key component of the city’s transportation network. Through functions such as driver background checks, vehicle inspections, and driver education, TLC’s role is to promote the highest standards of safety and consumer protection in the industries we regulate.

TLC is seeking a dynamic and motivated individual to help the Agency continue its work to develop a modern, innovative approach to the licensing process with the key goals of (1) providing excellent customer service to our clients, and (2) improving the efficiency of our internal operations. Under supervision, with some latitude for independent judgment, the individual will receive training and assist in professional and technical work in the preparation, administration and procedural studies and analyses of the organization and operations of the Agency.

The Application Processing Unit is responsible for issuing and renewing TLC licenses for vehicles, business, and drivers. This includes receiving and reviewing new and renewal applications for approval and denial. The ideal candidate will possess experience in application processing; have a strong customer service background; and the proven ability to work in a team environment.

Specific responsibilities will include but are not limited to the following:
- Review vehicle applicant information for accuracy, compliance and required items using various systems and databases.
- Process applications in line with TLC guidelines, rules and regulations, and any relative fees.
- Perform work assignments to meet unit/agency deadlines and service delivery levels.
- Provide customer service to current and prospective licensees, at the counter or in the back office while utilizing various systems, databases, rules and information.
- Research internal and external inquiries and determine proper action or response.
- Perform work assignments to meet deadlines, organize, maintain and continually update files to improve efficiency and accessibility.
- Perform work pertaining to the scanning, sorting of records, files and reports using alphabetical and numerical procedures to material as received in either primary or secondary file locations.
- Assists in the general operation of the unit by compiling information, analyzing information, updating records, mailing/emailing correspondence, filing, reviewing and or updating documents complying with TLC rules and regulations.
- Conduct data entry in various systems and databases and file documents.
- Organize, sort and save electronic files as pertains to the unit’s daily work.
- Maintain data, files and other information in effective and efficient ways with continuous improvement as a priority.
- Assist with various special projects.

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

- Strong interpersonal and teamwork skills. - Ability to adapt to a fluid work environment and changing needs and priorities. - Skilled in effective and clear oral and written communications. - Strong computer and technical skills including but not limited to Word, Excel, Access and Outlook.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.