The New York City Housing Authority (NYCHA) is the nation’s largest public housing authority, with an operation budget of $3.3 billion and over 11,000 employees who manage and maintain 311 developments that house about 400,000 residents. NYCHA also operates the country’s largest Section 8 program, which provides rental assistance to about 200,000 additional people.

NYCHA’s Learning and Development Department delivers and provides service coordination of training and professional development for NYCHA employees to do their jobs safely and effectively. We are currently seeking a Computer Systems Trainer to train NYCHA employees in the use of business applications (specifically iWM and Maximo). In this role, the candidate develops the curriculum used to instruct employees and facilitates training in a classroom setting. Job duties include facilitating training, leading discussions, providing end-user support, and ensuring NYCHA employees can successfully navigate business applications to execute the duties of their respective jobs.

Key Responsibilities include, but are not limited to the following:

- Deliver instruction utilizing iWM (Informer Worker Management) and Maximo software applications.
- Conduct and facilitate computer training classes using instructor-led and online delivery modalities, that are in alignment with adult education delivery methodology.
- Create designs, compose, write, and deliver training material. Revise and update training programs. Design and write training manuals and materials, including e-learning content.
- Create PowerPoint presentations. Develop trainer's guides.
- Conduct needs analyses for NYCHA Property Management and Central Office training (e.g., creating and distributing surveys and/or conducting focus groups).
- Provide technical assistance, end-user support and training to NYCHA staff in computer systems techniques, policies, and procedures.
- Maintain technical equipment (computers, tablets, phones, etc.)
- Perform related training and administrative duties as required.

Key Competencies
Collaboration
- Effectively interact with a variety of stakeholders to accomplish a shared goal.

Communication
- Use language appropriate to the audience, context, and culture.
- Use appropriate verbal and nonverbal behavior.
- Seek and acknowledge diverse perspectives.
- Use active listening skills according to context.
- Use appropriate technology to communicate.

Instructional Methods and Strategies
- Stimulate and sustain learner motivation and engagement.
- Demonstrate effective presentation skills.
- Demonstrate effective facilitation skills.
- Demonstrate effective questioning skills.
- Provide clarification and feedback.
- Promote retention of knowledge and skills.
- Promote transfer of knowledge and skills.
- Use media and technology to enhance learning and performance

Management
- Manage an environment that fosters learning and performance.
- Manage the instructional process through the appropriate technology.

Assessment and Evaluation
- Assess learning and performance.
- Evaluate instructional effectiveness.

Additional Information:
1. NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2. NYCHA residents are encouraged to apply.

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.