APPLICANTS MUST BE PERMANENT IN THE PRINICIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE.

The Homelessness Prevention Administration (HPA) works to keep New Yorkers in their homes. HPA works with the Department of Homeless Services (DHS), the NYC Housing Authority (NYCHA) and many other organizations and City agencies to assist families and individuals in need in obtaining and maintaining stable, affordable housing.

HPA/Landlord Ombudsman Services Unit (LOSU) is recruiting for a Principle Administrative Associate (PAA) 02 to function as a Senior Team Supervisor, who will:

- Ensure adequate supervisory coverage is always maintained in the program. Ensure check requests for housing grants are reviewed and assigned to staff accordingly and cases are completed within the prescribed deadlines.

- Provide secondary level approvals on grant requests at high dollar amounts processed by PAA I and ES III within the Paperless Office System (POS) and/ or Paperless Alternate Module (PAM).

- Assist with reviewing and approving cases completed by staff in POS and PAM, in order to ensure checks processed are accurate and comments made are thorough for quality control purposes.

- Provide training to newly assigned staff to ensure staff are kept abreast of information on LOSU’s current processes with various examples of proper work methods, usage of various issuance codes for housing grants, error corrections, eligibility requirements, etc., which would be applied promptly once needs are identified. Monitor time and leave of PAA I/supervisors.

- Act as the liaison between Department of Homeless Services (DHS), New York City Housing (NYCHA), Housing Preservation Department (HPD), Community Based Organizations (CBO), Legal Aid, etc. by answering inquires, obtaining and conveying pertinent information to parties involved, in order to ensure smooth transition for shelter residents moving into permanent housing.

- Assist with random audits, by reviewing samples of cases for quality control of reports and to detect deficiencies and initiate corrective actions whenever necessary.

- Assess, verify, and resolve landlord complaints; develop and implement appropriate corrective action plan.

- Develop and maintain a tracking system for all correspondence and telephone calls received from constituents and landlords by the unit.

- Conduct staff meetings to ensure all pertinent information is shared with the unit.

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.