The New York City Housing Authority Information Technology (NYCHA IT) is seeking a Cisco and Arista operations technician for daily operational support and administrator as well as standard operational project-based tasks such as router or switch design build and installation. Reporting to the Network Operations Manager, the selected candidate is responsible for daily monitoring and operational support of Cisco and Arista Routers and switches including adds, moves and changes of Cisco and Arista based hardware and software, troubleshooting and maintain incident tickets, prioritization and coordination of switch and router IOS and hardware upgrades as well as creating, maintaining and continual updating of network diagrams and documentation.

Responsibilities include, but are not limited to the following:

1. Daily monitor and administration of Data Carrier tickets.
2. Daily monitor, document, troubleshoot, and manage Router and Switch incident tickets and service queues.
3. Daily incident and change review; assist, prioritize and coordinate technician dispatches.
4. Configurate and troubleshoot Cisco and Arista Routing and Switching system issues, including escalation when needed.
5. Create, maintain and update Network diagrams and documentation.

Additional Information

1. NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2. NYCHA residents are encouraged to apply.

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

1. A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or,

2. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or,

3. Education and/or experience which is equivalent to "1" or "2" above.

1. Basic to advanced hands-on troubleshooting and configuration knowledge of Cisco routing and switching systems. 2. Ability to work under pressure. 3. Ability to work a flexible schedule. 4. Excellent written and verbal skills. 5. Good organizational skills. 6. Five or more years of technical expertise in the following: - Hands on Associate or Professional level experience in configuring and implementing Cisco networks. - Hands on creating and updating Visio network diagrams. - Hands on troubleshooting Cisco network systems. 7. Special Certification/License Requirements: - Required - Cisco Certified Network Associate (CCNA) routing/switching. - Preferred - Cisco Certified Network Professional preferred (CCNP) routing/switching. - MCSA/MCSE

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.