MUST BE PERMANENT IN THE COMPUTER ASSOCIATE TECHNICAL SUPPORT CIVIL SERVICE TITLE.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. Its mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Information Technology Services (ITS), IT Infrastructure & Operations, Division of Production Control – Production Management and Scheduling is recruiting to fill one (1) Computer Associate Technical Support II, to function as a Job Coordinator, who will:

- Coordinate the processing of Welfare Management System (WMS) and Child Support
Management system (CSMS) computer runs on MIS UNISYS computers and 161 systems
containing over 900 automated procedures (jobs) on MIS's IBM systems to insure timely
and accurate job submission and completion of each computer run. Much coordination is
required as many systems interrelate and have predecessor and successor relationships.

- Provide Coordination to UNISYS Production Control staff to ensure that MIS daily, weekly,
and monthly benefit issuance programs, which issue more than 350 million each month in
negotiable benefits, are correctly set up, run on schedule, and produce the proper benefits
and reports. Many of these runs require coordination between the WMS systems (which
produce benefit issuance files for Income Maintenance and Food Stamp cases) and the
IBM systems (Which processes the benefit issuance files created in both). This is
accomplished through editing, check printing and production and delivery of a tape file to
a vendor for electronic benefit issuance) (EPFT). The benefit issuance posting, and
reconciliation runs (from computer files received from banks and the EPFT vendor)
similarly must be coordinated through both the IBM and UNISYS systems. (Since runs
which take a long time to process, must be fully completed each night prior to the next
night's run and must occur five days each week, processing time is very tight and much -
coordination is necessary).

- Coordinate production processing for Medicaid benefits to ensure that files from both
the UNISYS and IBM systems are created correctly and on schedule and are processed
through the IBM systems to the Albany, New York Medicaid systems for issuance of
Medicaid cards and payment of Medicaid bills.

- Monitor computer performance to ensure that procedures for run set-up and verification
are followed and that production output on the IBM, Prime, Datapoint and Unix based
Personal Computer systems meets high quality standards. Review, on an audit basis,
run sheets and print control forms to ensure proper completion both at set-up and quality
review stages.

- Perform reasonableness tests and reviews JES2 logs prior to the printing of negotiable
documents to ensure that each run is correct and that the proper number of negotiable
documents with the proper dollar values and correct check date will be printed.
Verify negotiable documents after printing to insure correctness.

- Ensure that the Production Control records and logbooks for each system are maintained
and are current, complete, and accurate.

- Ensure that problem reports are prepared for each problem encountered, that problems
are promptly researched and resolved, and that steps are taken to prevent the problem
from reoccurring.

- Contact as required, Technical Services, Production Services, System Development and
other MIS staff and user staff day or night to assist in correcting problems which need
their expertise to resolve.

- Review automated daily schedules for the IBM system and ensures that jobs are run on
schedule. Make decisions to adjust schedules to meet deadlines when problems occur.
Determine, when necessary, the priority of jobs to be run when there are limited computer
resources available. Coordinate scheduling changes on the UNISYS systems with those
required on the IBM systems.

- Ensure that computer output, whether Paper Reports/Forms, Tapes, cartridges are
produced in a timely manner and allow for enough time for scheduled deliveries.


Hours/Shift:
7:15am – 8:00pm \ Monday - Wednesday

1. A baccalaureate degree from an accredited college or university and two years of satisfactory full-time experience, in mainframe computer, mid-range computer, LAN or WAN computer environments and or local desktop support; or"
2. An associate degree or 60 semester credits from an accredited college or university and three years of satisfactory, full-time experience as described in "1" above; or
3. A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience, as described in "1" above; or
4. Education and/or experience equivalent to "1", "2", or "3" above. Undergraduate college credit can be substituted for experience on the basis of 30 semester credits, from an accredited college or university, for six months of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and two years of satisfactory full-time experience, as described in "1" above.

- Knowledge of IBM TSO and IBM JCL a plus. - Knowledge of Reflections and Secure FTP transmissions a plus. - Production Control environment.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.