*ONLY OPEN TO CURRENT FULL-TIME ANNUALLY PAID PARKS EMPLOYEES*

Major Responsibilities
- Under general direction, with wide latitude for independent initiative and judgment, provide technical assistance, service functions, and administrative tasks in maintaining, troubleshooting, repairing, or replacing computer/software components for Parks employees.
- Generate service requests and work orders to resolve computer, software and network issues and track time spent on completion.
- Follow call and email “scripts” when handling different topics. Annotate and monitor inquiries from the service request portal, phone calls, instant messages, and/or emails. Provide updates in a timely manner.
- Maintain accurate documentation of communication on service requests and work orders performed.
- Gather and analyze data to diagnose problems with computer systems.
- Troubleshoot and manage simple hardware, software, or network problems via phone, email or remote access.
- Install new software, hardware drivers and update existing drivers/software, as needed.
- Change operating system configurations, settings and permissions to fix computer issues.
- Check indicators and determine the proper functioning of equipment to resolve hardware and software issues.
- Follow standard operating procedures and policies as directed by management.
- Maintain accurate records of hardware and software inventory and logs of computer usage.
- Create e-mail templates and draft user tutorials. Compile and update reports and spreadsheets and perform other administrative tasks.

How to Apply: Go to cityjobs.nyc.gov and search for Job ID# 637792.
All applicants must apply via cityjobs.nyc.gov. The City is no longer using ESS to accept applications.

*Current Employees please include your ERN and Job ID# 637792 on your cover letter and resume.

Work Location: Arsenal West, Manhattan

NOTE: All resumes must be received no later than the last day of the posting period. References will be required upon request.

nyc.gov/parks

MOVEMENT IN THE FACE OF CIVIL SERVICE LISTS IS PROHIBITED UNDER CIVIL SERVICE LAW.

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

1. Knowledge of Microsoft Office, Windows Operating Systems, Active Directory, Power Shell, VPN, Remote Assistance Tools, Microsoft Teams, and other commonly used Parks applications. 2. Strong troubleshooting, analytical and problem-solving skills. 3. Excellent time management and organizational skills. 4. Excellent writing and communication skills. 5. Strong customer service skills. Ability to gather information from customers and explain complex technical concepts in simple language. 6. Ability to prioritize workload and handle multiple tasks. 7. Ability to work both independently and as part of a team. 8. Ability to work under pressure and within a high-paced environment.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency in New York City, Nassau, Orange, Rockland, Suffolk, Putnam or Westchester counties required for employees with over two years of city service. New York City residency required within 90 days of hire for all other candidates.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.