*Multiverse Candidates Only*

The Teachers’ Retirement System of the City of New York (TRS) is a public pension fund that provides New York City educators with retirement, disability, and death benefits. TRS was established on August 1, 1917 and is one of the largest pension plan sponsors in the United States, with more than $106 billion in assets and over 215,000 active and inactive members, retirees and beneficiaries.

The ITAM Apprentice at TRS will primarily focus on Software Asset Management (SAM) and Hardware Asset Management (HAM). This role involves ensuring the effective tracking, utilization, and optimization of IT assets. Additionally, the apprentice will offer support as a part of the service desk, ensuring a comprehensive experience in the organization's IT operations. The apprentice will report directly to the ITAM Administrator.

Roles and Responsibilities:

IT Asset Management (ITAM)
- Assist in the complete lifecycle management of software and hardware assets.
- Collaborate in the implementation and upkeep of SAM and HAM processes.
- Support the ITAM Administrator in conducting regular audits of IT assets.
- Contribute to updating and maintaining the IT asset database, ensuring its accuracy and compliance.
- Work with vendors and team on software licensing, renewals, and hardware warranties.
- In coordination with the ITAM administrator, produce regular reports on asset utilization, costs, and compliance.

Service Desk Support
- Provide support for service desk requests and address issues as they arise.
- Assist in software installations, updates, and patches.
- Work in tandem with the infrastructure team to address and resolve intricate issues, ensuring seamless IT operations.


What We Can Offer You

We offer a comprehensive benefits package.

- Flexible work hours, work/life balance
- Paid holidays, sick and annual leave
- Health benefits, dental and vision coverage, prescription drug plans
- Flexible Spending Programs (FSA)
- Commuter benefits plan
- Retirement savings plan (The New York Employees' Retirement System)
- U.S. Savings Bonds
- Employee Assistance Programs (EAP)

1. A baccalaureate degree, from an accredited college including or supplemented by twenty-four (24) semester credits in cyber security, network security, computer science, computer programming, computer engineering, information technology, information science, information systems management, network administration, or a pertinent scientific, technical or related area; or

2. A four-year high school diploma or its equivalent approved by a State’s department of education or a recognized accrediting organization and three years of satisfactory experience in any of the areas described in “1” above; or

3. Education and/or experience equivalent to “1” or “2”, above. College education may be substituted for up to two years of the required experience in “2” above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. In addition, twenty-four (24) credits from an accredited college or graduate school in cyber security, network security, computer science, computer programming, computer engineering, information technology, information science, information systems management, network administration, or a pertinent scientific, technical or related area; or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience.

What You Need To Succeed: - A robust interest in ITAM and Service Desk combined with a drive to learn. - Basic understanding of software licensing, hardware components, and IT infrastructure. - Stellar communication skills, both written and verbal. - An analytical mindset coupled with meticulous attention to detail. - Ability to collaborate efficiently and operate under the guidance of the ITAM Administrator. - Previous experience or familiarity with service desk operations is a bonus. - Adaptability - The ability to quickly adjust to new challenges and changes in the IT environment. - Team Player - Willingness to collaborate with various departments and help team members when needed. - Problem-solving - A natural aptitude to think critically and find solutions to complex issues. - Integrity - Handling sensitive information with discretion and upholding the values of TRS. - Proactiveness - Taking initiative and foreseeing potential challenges, acting on them before they escalate.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.