NYCHA’s Desktop & Devices Team is seeking an IT Support Specialist who will work under the Desktop Support Manager and be responsible for providing desktop, laptop, and end user device support for NYCHA users. The ideal candidate will have 3-5 years’ experience in providing technical support for large organizations, strong knowledge of computer functionality and customer service skills.

The IT Support Specialist will be required to work with Windows and MAC Operating Systems, as well as perform software installations and support, hardware and software troubleshooting, imaging and installations of desktops, laptops and other associated devices and peripherals.

Other duties include but are not limited to:

- Troubleshoot, repair, and maintain computers, laptops, mobile devices, printers, kiosk, associated peripheral and other end user devices both on site and remotely.
- Install and configure software applications and device drivers.
- Troubleshoot Smartboard equipment in conference rooms.
- Ability to assist and work in cross-functional devices teams such as mobile, printers, kiosk units.
- Perform moves, adds, and changes.
- Issue escalation and resolution.
- Manage day to day activities associated with assigned tickets.
- Imaging PC’s and laptops.
- Assist with complex troubleshooting activities.
- Coordinate with vendors to resolve technical issues.

Additional Information
1. INTERAGENCY TRANSFERS INTO NYCHA OF THOSE PERMANENT IN TITLE ARE NOT PERMITTED IN THE FACE OF AN ACTIVE AND VIABLE NYCHA PROMOTION LIST OR
PREFERRED IS FOR THE SAME TITLE.
2. Due to the existence of a civil service list, candidates must have permanent civil service status in the title of Computer Service Technician to be considered.
3. NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, click on the link below:
https://bit.ly/55aProgram

Please read this posting carefully to make certain you meet the qualification requirements before applying to this position.

1. A four-year high school diploma or its educational equivalent approved by a state’s Department of Education or recognized accrediting organization and one year of satisfactory, full-time experience in computer maintenance and repair; or
2. A four-year high school diploma or its educational equivalent approved by a state’s Department of Education or recognized accrediting organization and graduation from a certified technical training program in computer maintenance and repair; or
3. A satisfactory combination of education, training and/or experience equivalent to “1” or “2” above. Experience of the type described in “1” above may be substituted for high school on the basis of one year of experience for each year of high school. However, all candidates must have either one year of the type of experience described in “1” above, or graduation from a certified technical training program as described in “2” above.

Driver License Requirement: By the time you are appointed to this position, you must have a motor vehicle driver license valid in the State of New York. If you have moving violations, license suspensions or an accident record, you may be disqualified. This license must be maintained for the duration of your employment.

- Strong Verbal and communication skills, effectively communicate with end users and technical specialists. - Ability to work in a fast-paced environment and prioritize assignments. - Ability to take initiative, solve problems and work independently or within a team. - Knowledge of Service Now ticketing system - Proven experience as a Desktop Support Technician - Knowledge of end user devices and peripherals such as smartphones, printers, and scanners - Customer oriented attitude. - Excellent problem-solving skills. - Knowledge of Windows and MAC Operating systems - Prioritize tasks, respond promptly to requests, and efficiently resolve issues.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.