NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Finance Information Technology (FIT) Division designs, builds, and supports all facets of DOF’s computer systems, including hardware, software, applications, infrastructure, telephone, and data security. FIT delivers and administers tax-related payment programs for the City of New York by providing the information technology solutions needed to achieve its mission of collecting revenue while ensuring an efficient and improved customer experience. FIT is also responsible for the systems and websites which enable citywide payments, land records, property assessment, parking adjudications, customer service, and the Sheriff’s public safety work.

The FIT Information Technology Service Management (ITSM) Team is seeking an IT Service Management Intern to assist with the implementation of a new, modern Information Technology Asset Management (ITAM) system using the ServiceNow platform to facilitate the tracking of software and hardware assets. The new ITAM system will also provide the agency with an improved ability to project future IT asset expenses and plan for IT needs. The IT Service Management intern will assist in the development and deployment of the new ITAM application. The selected candidate should be able to multi-task, be detailed oriented, a critical thinker, takes initiative and enjoys working as part of a team.

Responsibilities include, but are not limited to:

- Testing the functionality of the new ITAM system.
- Assisting with the migration of the current ITAM system to the new application.
- Reconciling asset records and updating device information in the new ITAM system, helping to ensure data accuracy.
- Documenting ITAM processes and policies and assisting with identifying areas for improvement.
- Learning how to create key performance indicator (KPI) dashboards and reports on key IT asset metrics, including device usage, costs, and compliance.
- Assist with analyzing reports for trends and make recommendations.
- Contributing to the creation and execution of training sessions for the new ITAM system.
- Producing weekly ITAM system project status updates.
- Assist with coordinating and leading ITAM system project meetings.
- Undertaking any other tasks/duties as may be reasonably required.

Candidates must be currently enrolled in a graduate degree program in an accredited college, university or law school.

- Experience operating in ServiceNow or another IT ticketing system. - Proficiency in Microsoft Office Suite. - Strong written and verbal communication skills. - Ability to manage several tasks simultaneously. - Good research skills and the ability to manage details. - Ability to work both individually and in a team environment. - Strong attention to detail and organizational skills. - Experience developing and documenting business processes. - Knowledge of ITIL Foundations v4.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.