The Fire Department of the City of New York (FDNY) is the largest Fire Department in the United States and universally is recognized as the world's busiest and most highly skilled emergency response agency. The Department's main goal is to provide fire protection, emergency medical care, and other critical public safety services to residents and visitors in the five boroughs. FDNY members are sworn to serve and protect life and property and the Department works to continually educate the public in fire, life safety and disaster preparedness, along with enforcing public safety codes. Since its inception in 1865, FDNY has helped lead efforts to make New York the safest big city in the nation. This accomplishment requires a steadfast and daily commitment to maintaining the Department's core values.

The Fire Department, City of New York (FDNY), seeks a full-time IT Project Specialist in the Bureau of Technology Development & Systems. The successful candidate will be responsible for managing all aspects of ServiceNow. Gathering from end users throughout the Agency, creating & managing stories for development, testing new development workflow, approving for move to Production, UAT & training End Users, & maintaining CMDB of Hardware/Software & Licenses. Manage 1 ServiceNow Admin (consultant) & 3rd party developers (Thirdera). Integrate ServiceNow with IT security tools as needed. Perform all aspects of Change Management, including reviewing change requests in all states, following up to ensure assessment, approval, implementation & review are completed within the scheduled start & end dates of the change request. Run the Change Advisory Board weekly meetings. Manage Assets from receipt to relinquishment, ensuring they are tagged & updated in ServiceNow as they move through their life cycle. Manage Grant assets in GTS to ensure compliance. Manage repair of assets with vendor for both warranty & out of warranty. Initiate, coordinate & supervise IT Asset audits throughout the Agency. Manage software licenses in ServiceNow.Manage 3 Asset Management full-time employees (Stockworker, Supervising Stockworker, Supervisor), directing daily assignments, assigning tasks, training. Manage all aspects of the Xerox DCAS EPM Contract. Review monthly invoices, EOS/EOL devices for replacement and work with known device contacts to determine needs, review requests for new printers, update asset records in ServiceNow, review service tickets in Fleet Management Portal to ensure they are being addressed within the agreement, prepare MACDs (moves, add, change, disposal) & send to Xerox to update their records as printers are replaced, disposed & network changes (IP address) are made. Review NAFD (no answer from device) to determine why the device is not being discovered.

**Special Working Conditions: May be required to work shifts including nights, Saturdays, Sundays, and holidays.

IT PROJECT SPECIALIST - 95710

1. A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

2. An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

3. A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

4. Education and/or experience which is equivalent to "1", "2", or "3" above.

- Excellent Customer Service skills - Advanced proficiency in excel - Attention to detail - Ability to multitask - Employee and workflow Management skills - Knowledge of ITSM processes

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.