Established in 1805, the New York City Department of Health and Mental Hygiene (the NYC Health Department) is the oldest and largest health department in the country. Our mission is to protect and improve the health of all New Yorkers, in service of a vision of a city in which all New Yorkers can realize their full health potential, regardless of who they are, how old they are, where they are from, or where they live.

As a world-renowned public health agency with a history of building transformative public health programming and infrastructure, innovating in science and scholarship to advance public health knowledge, and responding to urgent public health crises from New York City’s yellow fever outbreak in 1822, to the COVID-19 pandemic we are a hub for public health innovation, expertise, and programs, and services. We serve as the population health strategist, and policy, and planning authority for the City of New York, while also having a vast impact on national and international public policy, including programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and racial and social justice work, among others.

Our Agency’s five strategic priorities, building off a recently-completed strategic planning process emerging from the COVID-19 emergency, are:
1) To re-envision how the Health Department prepares for and responds to health emergencies, with a focus on building a “response-ready” organization, with faster decision-making, transparent public communications, and stronger surveillance and bridges to healthcare systems 2) Address and prevent chronic and diet-related disease, including addressing rising rates of childhood obesity and the impact of diabetes, and transforming our food systems to improve nutrition and enhance access to healthy foods
3) Address the second pandemic of mental illness including: reducing overdose deaths, strengthening our youth mental health systems, and supporting people with serious mental illness
4) Reduce black maternal mortality and make New York a model city for women’s health
5) Mobilize against and combat the health impacts of climate change

This position may be eligible for remote work up to two days per week, pursuant to the Remote Work Pilot Program agreed to between the City and DC37.

The Division of Information Technology’s mission and vision is to promote and protect the health of all New Yorkers through the use of innovative technology and health information that is useful and available, such that we envision a city where all New Yorkers can realize their full health potential, regardless of who they are, where they are from or where they live. The Bureau of Enterprise Technology Business Solutions provides project management, business analysis, vendor management and product support services to define and deliver IT solutions that meet the business needs of our partners throughout the agency. Bureau staff collaborate across the agency to conduct core business analyses of operations and recommend the most appropriate IT solutions; lead the IT governance process from project intake through the entire software development lifecycle; lead efforts in technology contracting and procurement processes; implement products in secure, flexible and scalable infrastructure; and provide Level 2 product support for all IT systems. The Bureau utilizes a team-based approach in which each agency Division is assigned a dedicated group of managers led by a Solution Director. They are responsible for delivering IT projects aligned with Divisional strategic goals and with the agency's core public health mission. The Bureau also houses a Quality Assurance Team that utilizes best practices and standards to ensure the implementation of quality solutions.

The IT Product Analyst provides technical support and expertise to end-users for various software applications. This role involves troubleshooting issues, performing system maintenance, and ensuring the smooth operation of applications. The analyst collaborates with other IT professionals to enhance application functionality and user experience. Additionally, the IT Product Analyst supports the division environmental health services applications including but not limited to childcare, food safety, pest control, and other environmental services.

Responsibilities include:

Collaborate with product managers, developers, and project manager and programs to define product requirements and specifications.

Participate in the design, development, and testing phases of product creation.

Ensure products meet quality standards and user expectations.

Work with internal stakeholders, IT Teams, and support teams, to gather requirements and feedback.

Create and maintain product documentation, including requirements, specifications, and user manuals.

Generate reports on product performance, usage metrics, and customer satisfaction.

Assist with product development timelines and ensure projects are delivered on schedule.

Coordinate with cross-functional teams to ensure smooth product launches.

Monitor product performance and gather data to identify areas for improvement.

Implement changes and enhancements based on user feedback and business needs.

1. A baccalaureate degree, from an accredited college including or supplemented by twenty-four (24) semester credits in cyber security, network security, computer science, computer programming, computer engineering, information technology, information science, information systems management, network administration, or a pertinent scientific, technical or related area; or

2. A four-year high school diploma or its equivalent approved by a State’s department of education or a recognized accrediting organization and three years of satisfactory experience in any of the areas described in “1” above; or

3. Education and/or experience equivalent to “1” or “2”, above. College education may be substituted for up to two years of the required experience in “2” above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. In addition, twenty-four (24) credits from an accredited college or graduate school in cyber security, network security, computer science, computer programming, computer engineering, information technology, information science, information systems management, network administration, or a pertinent scientific, technical or related area; or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience.

Strong understanding of software applications, operating systems, and hardware. Experience with SQL RDBMS, Java, .NET, Java Scripting, ASP and database management. Knowledge of ITIL best practices for IT service management. Excellent problem-solving and analytical skills. Strong communication and interpersonal abilities. Knowledge in using support ticketing systems and remote support tools. Ability to work independently and as part of a team. Strong organizational skills and attention to detail.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.