About the New York City Police Pension Fund
The New York City Police Pension Fund (NYCPPF or the “Fund”) is dedicated to providing superior service to its 36,000 active members and 43,000 retired members of the New York City Police Department (NYPD). We remain committed to providing courteous, professional service by providing customized attention throughout our lifelong partnership with the uniformed staff of the NYPD and their families. We are looking for individuals with passion, dedication and commitment to excellence and innovation who are interested in adding to our dynamic and collaborative work environment. Please visit us at www.nyc.gov/nycppf to learn more.

Job Description

Our IT Department, comprising of 16 dedicated professionals, is the backbone of support for the New York City Police Pension Fund. Leveraging a diverse range of expertise, we ensure seamless integration of cutting-edge technology solutions, guaranteeing the Fund's digital infrastructure remains robust and secure.

Under general supervision of the Help Desk Supervisor, this candidate will be responsible for performing work as described below. Duties and responsibilities of this candidate will include, but are not limited to, the following:
- Knowledge of the repair of desktop computers, printers, monitors, and laptops;
- Ability to install and configure desktops, remote desktops, laptops, printers, mobile devices, and other peripherals;
- Prepare Desktop PCs and Laptops Images and their deployments;
- Maintain computer equipment inventories;
- Ability to diagnose and resolve technical issues involving hardware, software, internet connectivity, email and more;
- Follow standard processes and procedures outlined in assigned help desk tickets;
- Identify and escalate priority issues per Client specifications;
- Accurately process and record support tickets and transactions using Service Desk Plus helpdesk software;
- Monitor ticket queue/email and pro-actively take appropriate action, including acting as first line of contact for all trouble ticket issues, actively respond to customer requests, tasks, change
requests and other scheduled activities within the Service Level Agreement requirements;
- Work with vendors in the troubleshooting of PPF equipment to minimize down time;
- Requires the ability to lift and move up to 50 lbs. of computer equipment without assistance;
- Able to deliver customer service and support to PPF staff and users;
- Perform special projects and initiatives as assigned.

Work Location: 233 Broadway, New York, NY 10279
Shift: 8:00 AM – 4:00 PM

HOW TO APPLY
CITY EMPLOYEES: Go to Employee Self Service (ESS) at www.nyc.gov/ess and search for Job ID#: 610147
ALL OTHER APPLICANTS: Go to https://cityjobs.nyc.gov and search for Job ID#: 610147

Candidates must be permanent or on a viable civil service list in the Computer Aide title to be considered for this position.

Salary: The hiring rate being offered for this position is $51,510. If you possess the preferred skills above, consideration will be given to offer you a maximum annual salary of no more than $53,280. The salary is non-negotiable.

Additional Information

NOTE: This is a full-time on-site position. The incumbent will be required to report to the office on a regular basis.

A career with the New York City government provides employees with a comprehensive benefits package. As a City employee, you and your family will have access to a range of benefits that are designed to make your City career very rewarding including a Pension Plan with the New York City Employee’s Retirement System that offers health insurance benefits upon retirement. Please speak with your Human Resources Representative to learn more.

1. A four-year high school diploma or its educational equivalent, and
(a) six months of full-time mainframe, mini-computer or LAN/WAN computer operations experience or service desk/desk top support experience acquired in the past one year and three months; or
(b) graduation from an approved technical school (approximately 675 hours) with a specialization in mainframe/mini-computer operations and/or technical support acquired in the past five years and three months; or (c) currently valid A+ or Network+ certification; or
2. An associate degree or 60 semester credits from an accredited college including or supplemented by 12 semester credits in computer technology; or
3. Education and/or experience that is equivalent to “1” or “2” above. Undergraduate credit may be substituted for experience on the basis of 30 semester credits, from an accredited college, including or supplemented by six credits in computer technology for three months of experience. However, all candidates must have a high school diploma or its educational equivalent.

Experience which primarily involves performing computer data entry and/or using word processing, spread sheet and/or database applications as an end user is not acceptable towards meeting the education and experience requirements for this examination.

- Technical expertise on Windows 10 and 11 and Mac OS Environments - Knowledge of Office 365 Products - Service Desk Plus knowledge and working experience - PC certifications in A Plus and or Network Plus - Good written and verbal communication skills - Strong diagnostic and troubleshooting abilities - Driver’s License is a plus.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.