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IT HELP DESK

  1. OFFICE OF LABOR RELATIONS
Posted on: 08/20/2025
  1. Full-time

Location

MANHATTAN

  1. No exam required

Department

Lan Unit

$62,868.00 – $97,593.00

Job Description

The Office of Labor Relations (OLR) represents the Mayor in the conduct of all labor relations between the City of New York and labor unions representing employees of the City. The Commissioner serves on behalf of the Mayor as the City’s liaison with both labor and management in the private sector. The office is authorized by Executive Order 38 (February 7, 1967), amended by Executive Order 13 (July 24, 1990). Additionally, OLR administers the Health Benefits Program, Management Benefits Fund, Employee Assistance Program, Work Well NYC, Medicare Part B Reimbursement and Pre-Tax Benefits & Citywide Programs including the Deferred Compensation Plan and NYCE IRA. In addition to negotiating collective bargaining agreements, OLR serves as a resource to agencies with regard to workforce labor issues and works with the Municipal Labor Committee (MLC) to pursue innovations in a variety of areas, particularly regarding City health insurance programs. The staff at OLR assist their fellow agencies in handling personnel and payroll issues, conducting labor-management meetings, representing the City at representation hearings, and handling all employee grievances and arbitration matters while also negotiating collective bargaining agreements with the City's 149 bargaining units


- Provides helpdesk and HW/SW suppo11 to OLR employees 011 premises. working remotely and at employee community events.
- Provides technical assistance and training to support staff in techniques of program implementation and management of agency services. programs and activities.
- Responsible for supporting technology that OLR uses at offsite employee events including agency presentations, employee fairs and meetings.
- Configuration of mobile phones and iPads for event users and ensuring that they conform with all security protocols.
- Assists all employees of the Agency in understanding and operating their computers and applications.
- Maintains inventory of agency devices and software that are used at agency events and ensures that software has all the appropriate licensing.
- Prepare remote devices for staff home use comprehensively. thereby allow staff to work remotely seamlessly.

COMMUNITY COORDINATOR - 56058


Minimum Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.


Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Job ID

724569

Title code

56058

Civil service title

COMMUNITY COORDINATOR

Title classification

Non-Competitive-5

Business title

IT HELP DESK

Posted until

2025-09-01

  1. Entry-Level

Job level

00

Number of positions

1

Work location

22 Cortlandt Street

  1. Technology, Data & Innovation

IT HELP DESK

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