NYC Department of Probation (DOP) is a world leader in working creatively and effectively engaging with people under court-mandated community supervision. Through innovative partnerships with people and organizations throughout New York City, DOP provides opportunities for those on probation to access services and opportunities that positively impact their life trajectory. Following the best current data on “what works,” staff at DOP engage in meaningful relationships with those on probation in an effort to enhance community safety and decrease recidivism.

The Department of Probation is seeking skilled IT Desktop Support Engineers whose duties will include, but not be limited to, the following:

- Perform all aspects of desktop PC support, including troubleshooting and resolving user problems, Hardware deployment, ongoing software installation;
- Asset inventory and management, and ensuring that all agency desktops are set up and maintained within required specifications and agency standards;
- Voice over IP phone support; provide level 1 network support;
- Monitor Service Now ticket queues to ensure efficient handling (based on priority, aging, etc.) and prompt response;
- Manage the desktop support documentation including technical reference guide and associated library of materials (procedures, system builds, troubleshooting guides, etc.);
- Provide trouble-shooting strategies
- Additional duties as assigned.

Work Locations:
Brooklyn
Bronx
Manhattan / Staten Island


Hours/shifts are dependent on the needs of the Department. Candidates may be required to work various shifts including evenings and weekends.

Candidates must be permanent in the Computer Associate (Operations) title.

*Maximum salary is not guaranteed.

COMPUTER ASSOC (OPERATIONS) - 13621

1. A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi- tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; or

2. A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in "1" above; or

3. A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described
in "1" above; or

4. A satisfactory combination of education and/or experience equivalent to "1", "2",or "3" above. However, all candidates must have at least two years of full-time experience as described in "1" above

- Experience in a large Windows environment including Web and Application hosting, Server Consolidation and Disaster Recovery - Strong knowledge of Microsoft Office products such as Word, Excel, Access, Visio, Project and PowerPoint - Excellent written and verbal communication skills with the ability to articulate to the end user community in clear concise understandable terms to meet superior quality objectives in a dynamic environment - Excellent organizational and interpersonal skills and ability to handle multiple tasks under tight deadlines - Have hands on experience in PC hardware support knowledge of Active Directory, Windows 10 operating systems Microsoft Windows Office Suite SCCM technology inclusive of imaging concepts strong analytic, organizational, time management - Demonstrate the ability to handle multiple tasks under tight deadlines and have the ability to effectively interface with technologists, business owners, and end-users.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.