ONLY PERMANENT EMPLOYEES IN THE TITLE AND THOSE THAT ARE REACHABLE ON THE CIVIL SERVICE LIST OF TITLE – EXAM NO. 1519 ARE ELIGIBLE TO APPLY.

The nation's leading local health department seeks an IT Desktop and AV Support Supervisor join its award-winning, innovative technology team in revolutionizing public health IT. The New York City Department of Health and Mental Hygiene (DOHMH) uses the latest technologies and enterprise wide application solutions in its groundbreaking work to promote and protect New Yorkers' health and improve DOHMH's business operations. The New York City Department of Health and Mental Hygiene (DOHMH) uses the latest technologies and enterprise-wide application solutions in its groundbreaking work to promote and protect New Yorkers' health and improve DOHMH's business operations. The Bureau of Network Technology and Telecommunication Services
NTTS) aims to provide DOHMH programs and staff, our external partners and providers, and all citizens relying on our systems and services with a highly reliable and available network infrastructure and services for both voice and data. Resilient and centralized data center services for applications and hosting databases, a customer service-oriented and secure computing environment, and delivery of information technology products and resources that have been designed, engineered and implemented to support and facilitate the agency in all of our initiatives. As the IT Desktop and AV Support Supervisor, you will be responsible for managing and overseeing both desktop support operations and audio-visual systems across multiple locations. This position requires occasional travel to different agency sites.

Duties will include but not limited to:
Supervise a team of IT technicians and AV specialists, providing guidance and support to ensure the delivery of excellent desktop support services and optimal AV system functionality.
Manage and prioritize incoming support requests, ensuring timely resolution of desktop-related issues and AV system maintenance tasks.
Oversee the installation, configuration, and troubleshooting of desktop computers, software applications, and peripherals.
Maintain and update an accurate inventory of desktop equipment, ensuring proper asset management and adherence to company policies.
Collaborate with cross-functional teams to plan and execute the setup and maintenance of audio-visual systems, including conference rooms, presentation equipment, and video conferencing solutions.
Develop and implement best practices for AV system configuration, calibration, and troubleshooting to ensure optimal audio and visual quality.
Conduct regular assessments of AV equipment, identifying opportunities for upgrades or replacements to meet evolving technological requirements.
Serve as the primary point of contact for escalated technical issues, providing advanced troubleshooting and problem-solving expertise.
Collaborate with vendors and external service providers to coordinate maintenance and repairs of AV equipment, ensuring minimal downtime and disruption to operations.
Travel to different locations as required to provide on-site support, perform installations, and oversee AV system setups and upgrades.

(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification
requirements.
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience). Proven experience in a supervisory role, managing IT desktop support and AV systems. In-depth knowledge of desktop hardware, software, and operating systems, including Windows and macOS. Strong understanding of audio-visual systems, equipment, and technologies, including projectors, displays, video conferencing, and sound systems. Proficiency in troubleshooting desktop and AV-related issues, including hardware, software, and network connectivity. Excellent communication and interpersonal skills, with the ability to effectively interact with end-users, stakeholders, and vendors. Demonstrated leadership abilities, with the aptitude to motivate and guide a team to achieve departmental goals and meet service level agreements. Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment. Willingness to travel to different company locations as required. IT certifications, such as CompTIA A+, Microsoft Certified Desktop Support Technician, or AVIXA (Audiovisual and Integrated Experience Association) certifications, are a plus.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.