** IN ORDER TO BE CONSIDERED FOR THIS POSITION CANDIDATE MUST BE PERMANENT IN THE TITLE OF ADMINISTRATIVE STAFF ANALYST, OR BE REACHABLE ON THE CIVIL
SERVICE LIST EXAM #9536, OR ELIGIBLE UNDER THE 55A PROGRAM.** **

The New York City Department of Transportation’s (NYC DOT) provides safe, efficient, and environmentally responsible movement of pedestrians, goods, and vehicular traffic on the streets, highways, bridges, and waterways of the City's transportation network. NYC DOT rehabilitates and maintains the City's infrastructure, including bridges, tunnels, streets, sidewalks, and highways.

The NYC DOT IT & Telecom division is an award-winning team leading business transformation through technology innovation to enhance the agency’s ability to fulfill its’ mission. IT & Telecom acts as a strategic partner with all business units to promote technology initiatives by delivering quality service, and secure solutions that provide new and improved capabilities for the Agency. We work hard to embrace diversity and inclusion and encourage everyone in the division to bring their authentic selves to work every day.

We offer our full-time employee’s competitive salaries, excellent benefit options and perks that include:

- Pension and Retirement Plans- Upon retirement, qualified members of the City’s generous pension program receive a guaranteed salary and health benefits for the rest of their lives. There are also 401K and 457 plans available to supplement your retirement needs.

- Health Care Coverage- We offer a multitude of health care plans that are sure to meet the needs of you and your family.

- Dental and Vision Coverage- We offer a wide variety of excellent civil service title-based union dental and vision coverage for individuals and families.

- Paid Time Off- We offer paid vacation and sick time off which accrues over time based on your years of service.

- Professional Development - We offer numerous training programs, leadership development opportunities, and career coaching services, while encouraging employees to attend approved off and on-site trainings and seminars.

- Additional Perks - Our employees are eligible for discounts on top theme parks, hotels, shows, events, movies and more.

New York City Department of Transportation’s Information Technology & Telecom unit is seeking an IT Business Process Analyst to join our Project Management Office (PMO). The Project Management Office is known for building large scale, web-based, workflow applications that either replace legacy systems or help to implement new work streams and applications at DOT. At a project’s inception, you will work directly with project stakeholders to gain an in-depth understanding of their business processes, identify stakeholder’s current pain points, conduct workflow analysis, and then thoroughly document this information and confirm it with the stakeholders. After initial analysis and documentation is completed, you will then perform requirements gathering and document the software specifications. During development, you will perform in-depth requirements, and functional testing, report and prioritize defects in the product backlog. Post-deployment you will provide application support to the users. Throughout the entire software development process, you will work closely with a team comprised of a project manager, an architect, application developers, a quality assurance specialist, and possibly other business analysts. You will work directly with business teams to gain an in-depth understanding of their business processes, collect their current pain points, identify inefficiencies, research and then recommend possible technological solutions to improve their operations.
To be successful in this role, you’ll need to be:
- A customer service champion with the overall goal of delivering on the customer’s needs.
- Able to quickly and continuously learn new technologies and applications.
- Patient with an aptitude for explaining technical information to audiences with different levels of technical knowledge.
- A person who embraces both the opportunities and challenges that technology present.
- Well versed in managing changing priorities and competing deadlines.

Major Responsibilities:
- Be a liaison between business units and IT&T and ultimately developing strong relationships with NYC DOT business teams.
- Analyze as-is systems, business processes and operational procedures.
- Gather, analyze and document business requirements.
- Create UML diagrams that improve the business and technical teams understanding of requirements.
- Write and maintain software requirements specification documents, as well as create and manage the associated product backlog.
- Effectively communicate software requirements to technical staff.
- Support technology adaptation by conducting training sessions, providing training materials and establishing feedback loops.
- Perform functional testing, and requirements testing, as well as collaborate with quality assurance specialists to ensure only high-quality software is delivered.
- Report and prioritize defects found during quality assurance and user acceptance testing cycles.
- Perform data analysis by querying relational databases using SQL and Microsoft Excel.
- Troubleshoot reported software issues and perform incident management.

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or

2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

- 3+ years of experience in business communications, analysis, or project coordination - 2+ years of experience in gathering and documenting business requirements - 1+ years of data analysis experience by querying relational databases using SQL. - Proficient with Microsoft Word, Excel, PowerPoint, and Visio. - Experience with Microsoft Teams collaboration platform features, Microsoft SharePoint, Power Apps, Service Now, Salesforce, and Microsoft Access. - Familiarity with JIRA and Azure DevOps platforms. - Knowledge of UiPath and/or Robotic Process Automation.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.