The NYC Department of Probation (DOP) is a world leader in working creatively and effectively engaging with people under court-mandated community supervision. Through innovative partnerships with people and organizations throughout New York City, DOP provides opportunities for those on probation to access services and opportunities that positively impact their life trajectory. Following the best current data on “what works,” staff at DOP engage in meaningful relationships with those on probation in an effort to enhance community safety and decrease recidivism.

The Department of Probation (DOP) is seeking a skilled IT Asset Management Associate. Duties include, but are not limited to, the following:

- Develop and continuously improve IT asset management processes;
- Track key reporting metrics to ensure adherence to effective asset management policies, procedures, and principles agency-wide;
- Review, update and verify Asset and Configuration Item information as it relates to renewed or updated contracts;
- Work with all agency team members to ensure the accuracy and efficiency of the inputs and outputs of the asset tracking system;
- Tracking each asset's complete life cycle, including but not limited to: Initial requisition; Inventory and tracking processes; Warranty/service support; Disposal management;
- Analyze and report on inventory, workflow, and data quality;
- Identify and improve deficiencies and lead the coordination and implementation of agreed upon changes to the process;
- Maintain documentation and accurate usage of the asset tracking system ensuring internal processes, procedures, tools and infrastructure are documented, maintained with accuracy, and adhered to in day-to-day operations;
- Assist audits requested by the Agency, City or State or by request from certain manufacturer;
- Review and normalize data from Discovery outputs and create functional asset records from the data;
- Handle special projects and initiatives as assigned.


Hours/shifts are dependent on the needs of the Department. Candidates may be required to work various shifts including evenings and weekends.

*Maximum salary is not guaranteed.

IT SERVICE MANAGEMENT SPECIALI - 95713

1. A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations;

2. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations;

3. Education and/or experience which is equivalent to "1" or "2" above.

- Candidate must be ITIL Certified. - 2+ years' experience with Information Technology Asset Management tools and processes. - Industry knowledge of operational support best practices, ideally including ITIL, and associated metrics to drive operational effectiveness. - Strong Microsoft Office skillsets with a concentration on Excel for detailed asset tracking & report generation as well as the ability to maintain and improve existing manual asset tracking processes. - Strong change management, communications and technical writing skills. - Ability to effectively prioritize and execute tasks in a high-pressure environment.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.