IMPORTANT NOTE:
CANDIDATES WITH A PERMANENT COMPUTER ASSOCIATE (OPERATIONS) OR COMPARABLE CIVIL SERVICE TITLE WITH SIMILAR DUTIES/RESPONSIBILITES ARE ENCOURAGED TO APPLY. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Finance Information Technology (FIT) Division designs, builds, and supports all facets of DOF’s computer systems, including hardware, software, applications, infrastructure, telephone, and data security. FIT delivers and administers tax-related payment programs for the City of New York by providing the information technology solutions needed to achieve its mission of collecting revenue while ensuring an efficient and improved customer experience. FIT is also responsible for the systems and websites which enable citywide payments, land records, property assessment, parking adjudications, customer service, and the Sheriff’s public safety work.

FIT's Asset Management team has a user base of approximately 2,100+ employees and consultants, with 10 locations throughout the 5 boroughs of New York City. The IT Asset Management Administrator's role entails, recording and tracking detailed inventory of DOF's software and hardware assets, to aid in the elimination of asset resource waste. By sharing gathered information with the procurement team, among others, in making the best use of existing IT asset resources and avoiding asset purchases that are unnecessary. Provide the best decision concerning IT-related purchases and enterprise redistribution that will increase operational efficiency. The selected candidate will enable DOF to make strategic decisions and optimize spending within the IT environment, as well as enable the agency to have a deeper understanding of enterprise resources to ensure smooth operations.

The selected candidate's responsibilities will include but not be limited to the following:

- Perform daily and long-term operational and strategic management of agency hardware and software.
- Plan, monitor, and record hardware asset and software license usage in the appropriate software tools for compliance with vendor contracts.
- Apply a continuous improvement approach to enhancing the strategies employed in technology spending, as well as tracking agency assets and Configuration Items (CIs) throughout their lifecycle within the Configuration Management Database (CMDB).
- Manage and maintain the inventory of CIs and assets through their lifecycle, including dependencies, attributes, and warranty status. Oversee the tagging of equipment and updates to inventory records. Make sure that modifications, withdrawals, and additions of existing CIs and assets are correctly recorded in the tracking tool and ensure compliance with vendor contracts.
- Ensure effective management of the CMDB and the accuracy of its contents.
- Manage the lifecycle of media, software, and license CIs in the Definitive Media Library (DML) from their introduction to their retirement.
- Oversee all Return Merchandise Authorizations (RMAs) for warranty repairs and replacement of equipment.
- Create, document, implement, and enforce policies and procedures for the acquisition, management, maintenance, and disposal of IT assets and CIs throughout the organization. Review the policies and procedures on a regular basis for improvement opportunities.
- Reclaim IT assets when they are no longer in use and evaluate their condition for reuse or disposal.
- Perform verification and audits of DML and CMDB content; verify software assets with license contracts, confirm hardware assets with actual inventory, and initiate corrective actions. Arrange for site visits to DOF locations for hardware inventory audits on a scheduled basis.
- Manage activities concerning software license compliance audits to effectively answer requests from software auditors.
- Maintain relationships with agency divisions to determine IT assets needs.
- Manage the organization of equipment and IT assets located in the FIT Warehouse. Ensure that appropriate safety measures are in place for IT Asset Management staff.
- Manage a team of IT Asset Analysts and supervise their day-to-day performance. Complete annual Performance Reviews for IT Asset Analysts based on established Tasks and Standards.
- Provide Key Performance Indicator (KPI)/Metric information and standardized asset reporting on a scheduled basis together with unscheduled ad hoc reporting requested by management.
- Generate and distribute various reports on assets and CIs, including compliance reports, status reports and trend analysis.
- Perform IT asset risk assessments and determine potential exposure. Communicate risk assessment results appropriately and develop solutions for mitigating risk.
- Participate in various projects, providing support to Directors and Senior Directors of Infrastructure, FIT, and DOF.
- Define and enhance a scheme for identifying hardware and software-related assets as well as CIs, including versioning and dependencies in the asset management tools, attributes, the Contract Management library, and the CMDB.
- Participate in other ITSM processes or perform as a backup as required to maintain the effectiveness of operational activities.
- Create and execute governance and strategic asset management functions.
- Collaborate with other infrastructure teams to determine trends in asset performance.
- Perform research on industry best practices and incorporate findings into organizational practices.

1. A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi- tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; or

2. A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in "1" above; or

3. A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described
in "1" above; or

4. A satisfactory combination of education and/or experience equivalent to "1", "2",or "3" above. However, all candidates must have at least two years of full-time experience as described in "1" above

- 5+ years of proven experience in an IT position involving software and hardware management as an IT Asset Analyst. - 5+ years of strong experience and knowledge working with a CMDB and the specific business services that it supports. - 5+ years of ITSM tool experience, as well as experience working with ServiceNow. - Strong knowledge of IT Service Management processes, as well as experience with Discovery tool. - Proven ability and experience in successfully executing strategic Asset Management processes. - Profound knowledge of software licensing agreements, including Microsoft, IBM, and Oracle. - Strong vendor management and negotiation skills. - Possess a bachelor's degree in information technology, computer science, business administration, or in another related field. - Possess IAITAM Certification, such as CHAMP, CSAM, and CITAM. - Strong ability to carry out assigned tasks independently with little supervision. - Excellent at multi -tasking without erring. - Excellent communication and interpersonal skills. - Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components. - Lifting and transporting of moderate to moderately heavy objects, such as computers and peripherals devices.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.