ONLY PERMANENT EMPLOYEES IN THE TITLE AND THOSE THAT ARE REACHABLE ON THE CIVIL SERVICE LIST OF TITLE – EXAM NO. 1519 ARE ELIGIBLE TO APPLY.

The nation's leading local health departmentseeks an IT Asset and Desktop Support Supervisor join its award-winning, innovative technology team in revolutionizing public health IT. The New York City Department of Health and Mental Hygiene (DOHMH) uses the latest technologies and enterprise wide application solutions in its groundbreaking
work to promote and protect New Yorkers' health and improve DOHMH's business operations. The New York City Department of Health and
Mental Hygiene (DOHMH) uses the latest technologies and enterprise-wide application solutions in its groundbreaking work to promote and protect New
Yorkers' health and improve DOHMH's business operations. The Bureau of Network Technology and Telecommunication Services (NTTS) aims to provide DOHMH programs and staff, our external partners and providers, and all citizens relying on our systems and services with a highly reliable and available network infrastructure and services for both voice and data. Resilient and
centralized data center services for applications and hosting databases, a customer service-oriented and secure computing environment, and delivery of information technology products and resources that have been designed, engineered and implemented to support and facilitate the agency in all of our initiatives.

Duties will include but not limited to:
- Oversee the management of IT assets throughout their lifecycle, including procurement, deployment, tracking, maintenance, and disposal.
- Develop and implement asset management policies, procedures, and best practices to ensure compliance and optimize asset utilization.
- Conduct regular audits to verify the accuracy and integrity of asset data, ensuring alignment with organizational requirements.
- Collaborate with cross-functional teams to establish asset tracking systems, implement asset tagging, and maintain accurate inventory records.
- Provide leadership and guidance to the IT support team, ensuring timely resolution of desktop support requests and technical issues.
- Monitor and prioritize incoming support tickets, assign tasks to team members, and ensure efficient and effective problem resolution.
- Develop and maintain a knowledge base of technical solutions, troubleshooting guides, and user support documentation.
- Coordinate with vendors and service providers to manage hardware and software procurement, maintenance, and licensing.
- Stay updated on emerging technologies and industry trends related to asset management and desktop support, recommending improvements and innovative solutions.
- Provide training and support to end-users on hardware and software usage, promoting a culture of self-service and empowering users to resolve basic technical issues.
- Conduct performance evaluations, training, and professional development plans for the desktop support team.
Collaborate with the team to continuously improve the software installation process, streamline deployment workflows, and enhance the overall user experience.
Conduct thorough testing and validation of software installations to ensure compatibility, stability, and proper functionality across different environments and systems.

(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification
requirements.
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). - Experience (1+ years) in a supervisory or leadership role within a desktop support or IT service desk environment. - Strong technical knowledge of desktop hardware, operating systems (Windows and macOS), software, and peripherals. - Familiarity with event production and technical requirements for various types of events, such as conferences, meetings, and presentations. - Ability to prioritize and manage multiple tasks in a fast-paced, deadline-driven environment. - Familiarity with endpoint security and data protection best practices. - Professional certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.