THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $41,887 - $48,170.

ACS’ Division of Child and Family Well-being (CFWB) designs and executes strategies to support caregivers, children, and communities, so they can thrive and enjoy self-determination. A critical piece of CFWB’s portfolio is the operation of the City’s subsidized child care voucher system -- one of the largest child care assistance programs in the country. ACS providers vouchers to tens of thousands of low-income and child welfare-involved families, allowing parents and caregivers to access affordable child care at the provider of their choice while they pursue work, education, or training

CFWB has three (3) borough-based Resource Areas (RAs) responsible for verifying and re-certifying the eligibility of all low income (non-TANF) families for voucher child-care services. This includes Eligibility Determination and Administrative which includes Intake, Data Entry, Scanning and Indexing.

The Intake Team receives childcare subsidy applications and recertifications via the MyCity online portal, third-party vendors (Vanguard), walk-in clients, and shared email boxes. They also respond to and manage inquiries regarding childcare from walk-in families, email and telephone inquiries. These applications are assigned to case processors for eligibility certification in the Resource Area Control Log (RACL). Intake staff plays a critical role in this process, ensuring that cases are assigned in a timely manner so that we can adhere to state mandates regarding the childcare processing time frame.

The responsibilities of the Intake Specialist include but are not limited to:
- Coordinates, prepares, and distributes appropriate communications to parents and programs
- Liaises with and provides information to the Central Intake Team and other RA unit staff
- Provides technical assistance and support to child care programs in eligibility and enrollment issues
- Research and reviews case and program information in the Automated Child Care Information System (ACCIS)
- May assist clients and programs in person with childcare applications and inquiries - Data-enter case information into Control Log
- Receive Child Care Applications via Vanguard electronic files, email, fax, and USPS Mail
- Review Cases for accuracy and ensure that all pertinent documents are received
- Troubleshoot and follow up, when necessary, for missing documents from case files - Assign cases to case processors using the Resource Area Control Log
- Conduct WMS search in ACCIS to determine whether the family is receiving Cash Assistance, if so, prepare a denial letter and refer the family to HRA Benefit Access Center
- Assists with special projects, as needed

ADDITONAL INFO:

Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.

TO APPLY:

APPLICATIONS MUST BE SUBMITTED ELECTRONICALLY USING ONE OF THE OPTIONS BELOW:

For current city employees, go to Employee Self Service (ESS), Recruiting Activities, Careers and search for Job ID#623423.
For all other applicants go to www.nyc.gov/careers and search for Job ID#623423 . Click on the "Apply" button.

If you do not have access to a computer, most public libraries have computers available for use.

Only candidates selected for an interview will be contacted.

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.