- Manage and perform timely intake processes on referrals including completion of the referral/intake form, including household details.
- Build on and provide excellent customer service to NYCHA families and 3rd Party Vendors.
- Provide assistance in tracking enrollment and supervising timelines by using NYCHA’s procedures, completing various reports and forms, drafting mails and letters as well and possibly resource
materials to the residents/families.
- Create and maintain database for internal staff.
- Participate in team meetings, handling correspondence, sharing meeting responsibilities, and assisting with the collaboration of professional learning and professional development.
- Request details from outside agencies for assisting the resident and/or families.
- Represent NYCHA at external resident, community, and citywide events.
- Perform other related duties incidental to the work listed above.

Additional Information
1. For NYCHA employees: employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if
applicable).
2. NYCHA residents are encouraged to apply.

Please read this posting carefully to make certain you meet the qualification requirements before applying to this position.

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

1. Preferably some college courses high school diploma. 2. Experience in intake or office administration. 3. Good organizational and time-management skills. 4. Proficient computer literacy. 5. Ability to work collaboratively with cross-functional teams. 6. Great communication skills/ Strong verbal and written communication skills 7. Strong affinity for customer service. 8. Experience with MS Office Access, Excel and Word. 9. Bilingual. 10. Knowledge of virtual programs e.g. Zoom, Microsoft Teams and others.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.