The Borough President Office of Queens is seeking a Support Engineer to assist with day to day desktop and audio video support needs. The candidate responsibilities will include but not limited to all level I and II desktop issues, rolling out new computers, printers, mobile devices and assisting with IT projects. The candidate for this position must demonstrate a minimum of 2 years work experience with desktop and A/V equipment experience. In addition the applicant must have very good customer service skills, ability to work alone on issues, and skilled in researching issues.


Responsibilities
Take lead on desktop, laptop and A/V user support issues with the guidance of the director of IT.
Identify, research and troubleshoot IT issues
Answer end users’ questions about desktop and applications in person, by email or phone.
Produce and perform end user training on applications and services as require.
Desktop software installation
Resolve desktop, laptop software or hardware issues
Resolve mobile device issues
Setup A/V equipment for Borough Hall events.
A/V recording and/or audio production of Borough Hall events.
Prepare new and reimaged computers
Assist with IT inventory management.
Assist with other tasks as assigned

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Obligations - Maintain up to date support tickets for all request and IT related issues - Strong attention to detail with ability to multi-task - Ability to meet deadlines while working under pressure - Willingness to work autonomously, but ask appropriate questions - Excellent computer troubleshooting skills with the ability to effectively diagnose, research and implement solutions to IT problems - Outstanding customer service skills - Strong written and verbal communication skills - Ability to take responsibility, think analytically and work in a team environment - May require after hours or weekend shift on occasions for A/V responsibility or assistants with IT projects. - Will require lifting computers, printers, PA speakers, and running audio or network cable during an event. - Maintain all inventory tracking for IT and audio video hardware, Knowledge and Experience - Experience resolving Windows 7 10 and 11 in a domain environment.. - Experience resolving issues with Apple OS. - Experience resolving issues with Android and IOS devices. - Experience setup PA audio equipment.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.