The candidate will work in the Litigation Support Division’s Practice Management group which oversees the agency’s document management system (iManage/Filesite). The iManage Document Management System (DMS) Administrator is responsible for administering the Law Department’s document management system (iManage WorkSite/FileSite and integrated software products from iManage partners, such as DocuAuto).

- Monitors and regulates performance, maintains system security, installs and maintains software versions and patches, analyzes and resolves technical problems, makes recommendations for planning and budgeting, provides expertise and experience with complex technical activities and projects, stays educated about the iManage product roadmap, and understands complex use cases from a power user point of view;
- Serves as technical leader and supervises unit responsible for administering the Department’s document management system;
- Administers related systems, including matter-centric workspace generation tools and automated data import tools and analyzes same;
- Performs 2d level user support for issues related to iManage, including diagnosing issues, troubleshooting, document import and export requests, matter-centric workspace requests, and permissions issues;
- Monitors system performance and storage utilization and assist with planning ahead for necessary hardware or software upgrades. Documents current and new systems and operations for use within the Law Department;
- Works with Chief and Deputy Chief of Litigation Support as well as Chief Information Security Officer and Information Security teams, which include Cyber Command and Department of Information Technology and Telecommunications Security Operations Center, to ensure each system’s adherence to security requirements and performance in coexistence with security tools;
- Trains end users;
- Works hours necessary to fulfill the responsibilities of the position.

Work Location: 100 Church St. NY NY 10007
To Apply: Please click on the "Apply Now" button.

(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification
requirements.
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

- iManage 9.3 or above certification - Experience with DocAuto software - Excellent SQL query skills - Experience with application installation, data conversion and testing. - Minimum of 3 years of related experience - Experience administering iManage - Experience with Windows Server 2012 and 2019 or above - Knowledge of Windows 10 and above - Knowledge of iManage integrations with Microsoft Office 2016, Office 365 and Adobe Acrobat - Strong desktop troubleshooting skills - Understanding of local and wide area networks - Excellent listening skills and written and oral communication with non-technical users, including in training - Excellent ability to multi-task in a high-stress environment - Responsive, especially in a service disruption attentive to detail persistent in follow up and respectful of the need to keep confidences.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position..

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.