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The Department of Citywide Administrative Services’ (DCAS), Human Capital (HC) Line of Service seeks to appoint a Computer Specialist (Software) Level 2 to work in the HC Bureau of NYCAPS Central (NCC). NYCAPS Central (NCC) is a human resources service center that oversees the expansion and maintenance of NYCAPS, a centralized state-of-the-art automated personnel system for human resources professionals, managers and employees to access and manage personnel and benefits information. NCC supports approximately 96,000 NYC employees with all their health benefits needs; oversees the implementation of civil service and human resources related transactions for over 300,000 employees citywide; and manages Employee Self-Service (ESS), an online tool that provides NYC employees with easy access to human resources, payroll, tax, City job applications and benefits information.

HRIS is a highly technical and analytical unit that manages system errors and functionality development as well as many demands on areas of Human Resources, eHire, Workflow, Benefits Administration, Training Admin, ePerformance, reference table configuration, Auto-Step Process, ESS, Reports, Queries and other functionality deployed in NYCAPS. The position of Computer Specialist (SW) Level 2 in the HRIS unit is critical, as HRIS is the “Tier 3” escalation group at NYCAPS Central for all NYCAPS system issues; system defects must be analyzed and documented before escalation to the FISA IT group. The HRIS group supports deployments of new functionality in NYCAPS by gaining technical knowledge that functional users do not have. This group also supports requests for complex reports and metrics to City Hall, oversight agencies and other City agencies.

Responsibilities:

- Analyze new projects/system enhancements, perform fit/gap analyses and write business requirements.
- Create test scenarios and test scripts to test for the roll-out of new NYCAPS functionality, e.g., eHire, ePerformance.
- Troubleshoot system issues submitted by agencies.
- Experience in analyzing complex system issues and clear/concise communication skills.
- Develop complex queries for data analysis; provide HR data analysis and reports to MOO, DCAS executives and other agencies to aid in decision making.
- Provide support to agencies and internal NCC teams during and after major functionality deployments and system upgrades.
- Liaise with the NYCAPS technical partners on system defects, enhancements, requirements, and solutions.
- Manage mass updates to effectuate title consolidations and reclassifications and data updates.
- Process mass uploads such as mass pay rate changes and job data updates.
- Perform system audits to determine system usage to assist executive management in implementing business process re-engineering and improve user training.
- Configuration table maintenance, i.e., Action Reason table, Title table.

(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification
requirements.
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

- Do you possess experience with the PeopleSoft 9.2 core HR application? - Do you possess at least 5 years of hands-on experience performing business analysis? - Do you possess at least 5 years of hands-on experience supporting various PeopleSoft HRMS modules such as eRecruit, Training Administration, Benefits Administration, and/or Performance Management? - Do you have an understanding of PeopleSoft tables, relational databases, and their impact throughout the application? - Do you possess advanced PeopleSoft Query skills? - Are you an expert in MS Excel (i.e., pivot tables, vlookup, and other advanced Excel functions and formulas)?

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

New York City Residency is not required for this position.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.