Reporting to the Assistant Housing Manager, the Housing Assistant will have some latitude in acting as a department liaison.
Duties:

1. FLD Housing Assistant is the internal liaison between developments and central office operations; serves as an intricate and vital link between the Managers, Assistant Managers, and Housing
Assistants in the field. Completes, analyze, and conducts the essential task between the field such as emergency transfers, relocation transfers, inter project transfers, daily apartment
selections, prepare weekly statistical reports, daily data entry into TSAP and Siebel. Constant telephone communication with NYCHA’s field staff, DHS, District Attorney’s Office, city agencies
advocates, applicants and residents. Completes the processing for the Emergency Transfer Program. Monitors rentals for NYCHA, also verifies that apartments do not remain vacant and the
proper selection process is being honored.
2. Process applications and transfers which are selected daily from TSAP that appear on the Borough Wide List; prepare cover sheets, FLD Transmittals, and e-scan to the selected
developments. Enter information obtained from the daily selection into Housing Assistants Universal Manual logs, with strong Siebel and TSAP navigational skills.
3. Process various types of transfers through the Siebel system, contact developments and residents to obtain documents. Work with PIMS to obtain information relating to residents and move-
ins and move-outs.
4. Work with various weekly reports to obtain and verify data.
5. Proficient in Microsoft Word, Microsoft Excel, TSAP, Siebel and strong communicative skills.
6. Research and respond to inquiries from Customer Contact Center and other inquires’ as assigned.
7. Other duties as assigned.

Additional Information
1. For NYCHA employees: these positions are open on a direct transfer (lateral) basis and as a promotional opportunity.
2. For NYCHA employees: these vacancies are for a title which is normally filled through the Automated Transfer List System (ATLS). However, employees applying to this location via the
Automated Transfer List System (ATLS) must reapply to this vacancy posting to be considered for this position.
3. For NYCHA employees: employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level
(if applicable).
4. NYCHA residents are encouraged to apply.

NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, click on the link below:
https://bit.ly/55aProgram

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

A baccalaureate degree from an accredited college; or

An associate degree or sixty semester credits from an accredited college and one year of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant-related problems; or

A four-year high school diploma or its educational equivalent, and three years of satisfactory full-time experience as described in “1” above; or

A satisfactory equivalent combination of education and experience as described in "1" or "2" above. Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full-time experience. However, all candidates must have a four-year high school diploma, or its educational equivalent.

- Knowledgeable in NYCHA's policies, rules and regulations - Knowledgeable in Siebel, AS400 and TSAP - Ability to collect and analyze data - Experience with customer service - Basic computer skills - word, excel, outlook

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.