Under the direction of the Housing Manager and Leased Housing Department's policies and procedures, selected candidate will work to process service requests for new owners and new buildings; ownership changes; payee changes; address changes and verifications; updating vendor and building profiles; suspensions and reinstatements; respond to information requests, emails and correspondences; and collaborate with other units and outside entities, landlords and tenants to ensure timely and accurate processing of requests. Specific duties and responsibilities include but not limited to the following:

1. Review and complete new vendors and buildings.
2. Review and complete ownership changes.
3. Review and complete payee changes.
4. Review and complete vendor address changes and verifications.
5. Review and complete vendor profile updates.
6. Review and complete building profile updates.
7. Suspend and reinstate buildings.
8. Create and process payment adjustments.
9. Inform landlords of Housing Authority rules, regulations and requirements.
10. Review and process information requests and correspondences. 1
11. Assist with identifying system issues; and suggest enhancement to improve operations.
12. Prepare data reports.
13. Perform other duties as assigned.

NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, click on the link below:

https://bit.ly/55aProgram

Additional Information:
1. This position is open as a promotional opportunity only. It is not open on a direct transfer (lateral) basis.
2. NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
3. NYCHA residents are encouraged to apply.

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

A baccalaureate degree from an accredited college; or

An associate degree or sixty semester credits from an accredited college and one year of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant-related problems; or

A four-year high school diploma or its educational equivalent, and three years of satisfactory full-time experience as described in “1” above; or

A satisfactory equivalent combination of education and experience as described in "1" or "2" above. Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full-time experience. However, all candidates must have a four-year high school diploma, or its educational equivalent.

1. Knowledge of and ability to extensively use and navigate Siebel database. 2. Experience with Excel, Outlook and other necessary applications. 3. Ability to communicate clearly and concisely, both verbally and in writing with all levels of staff and external customers. 4. Knowledge of NYCHA’s policies, procedures and guidelines and ability to adhere to them. 5. Ability to problem solve, identify errors and provide solutions. 6. Ability to establish and maintain effective working relationships with peers, supervisors, and other stakeholders.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.