The Management Services Department supports public housing operations by overseeing lease enforcement activities and managing the implementation of key initiatives to improve service delivery and NYCHA’s effectiveness as a landlord. The department is also responsible for operations policy development and implementation.

Reporting to the Housing Manager, the Housing Assistant will work under supervision with some latitude for independent action, the selected candidate will respond to inquiries, provide information, conduct research and perform office support.

Duties include but are not limited to the following:
- Respond to and serve as liaison for inquiries from residents, management and various advocacy agencies regarding tenancy cases.
- Collaborate with various partners on all levels, internal and external departments/agencies including, property management staff and third parties.
- Provide information on NYCHA policies, procedures and required documentation.
- Review and analyze administrative errors and deficiencies for the public housing program, resulting from the processing of annual or interim reexaminations, e.g. overdue annual
reexaminations, tenant income discrepancies, remaining family members, holdovers, etc.
- Provide guidance to property management staff for correcting administrative errors and follow-up through resolution.
- Review reports providing statistical information on tenancy cases and identify trends or errors and escalate for resolution.
- Participate in software testing in support of new policy development and implementation.
- Support training needs related to new policy development and implementation.
- Utilize Siebel and AS400, computer databases and information technology systems to research data required to respond to inquiries.
- Maintain tracking system used to record and monitor inquiries and resolutions.
- Maintain open dialogue with local housing assistants and others in property management offices in the field.
- Perform computer support and other duties as assigned.

Additional Information
1. Due to the existence of a civil service list, candidates must have permanent civil service status in the title of Housing Assistant to apply.
2. This vacancy is for a title which is normally filled through the Automated Transfer List System (ATLS). However, employees applying to this location via the Automated Transfer List System
(ATLS) must reapply to this vacancy posting to be considered for this position.
3. Employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, visit the link below:
http://www.nyc.gov/html/dcas/downloads/pdf/psb/100_1.pdf

Please read this posting carefully to make certain you meet the qualification requirements before applying to this position.

1. A baccalaureate degree from an accredited college; or

2. A four-year high school diploma or its educational equivalent, approved by a State's Department of Education or a recognized accrediting organization and four years of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant related problems; or

3. A satisfactory equivalent combination of education and experience as described in "1" or "2" above. Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full-time experience. However, all candidates must have a four-year high school diploma, or its educational equivalent
EXPERIENCE IN WHICH TASKS PERFORMED ARE PRIMARILY CLERICAL, SECRETARIAL, RECEPTIONIST, AND/OR ACCOUNTING IS NOT ACCEPTABLE. EXPERIENCE THAT INCLUDES ONLY
INCIDENTAL CONTACT OR INTERACTION WITH TENANTS IS NOT ACCEPTABLE.

- Excellent verbal and written communications skills. - Excellent organizational skill - Ability to monitor caseload, prioritize assignments and work independently - Understanding of NYCHA and departmental policies and procedures federal, state, and local housing and disability discrimination laws and overall operational structure

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.