FOR NYCHA EMPLOYEES ONLY

Housing Assistants in the Law Department’s Legal Counsel Division-Public Information Unit review and process a high volume of records requests from the public under New York’s Freedom of Information Law (FOIL), and process subpoenas requiring NYCHA to provide documents or testimony.

Selected candidate will perform the following tasks, with supervision:

- Monitor the FOIL inbox and regular mail for new FOIL requests and subpoenas.
- Log requests into a case management system.
- Contact NYCHA departments and review databases, including AS400, Siebel, and Maximo, to obtain requested records; follow up with departments as needed.
- Review and redact records prior to production.
- Update case management system to reflect changes in status of request, including closure following response.
- Make copies and create electronic files as needed.
- Prepare reports of the unit’s activity, including generating reports from case management system.
- Respond to telephone inquiries from members of the public about pending requests and other matters.

Note: Employees are required to maintain confidentiality in all NYCHA proceedings.

NOTE: Due to the existence of a civil service list, candidates must have permanent civil service status in the title of Housing Assistant to be considered.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, click on the link below:

http://www.nyc.gov/html/dcas/downloads/pdf/psb/100_1.pdf

Additional Information

1. This position is open on a direct transfer (lateral) basis only. It is not open as a promotional opportunity.
2. This vacancy is for a title which is normally filled through the Automated Transfer List System (ATLS). However, employees applying to this location via the Automated Transfer List System (ATLS) must reapply to this vacancy posting to be considered for this position.
3. Employees applying for transfer opportunity must have served a period of one year at current location and in current title and level (if applicable).

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

1. A baccalaureate degree from an accredited college; or

2. A four-year high school diploma or its educational equivalent, approved by a State's Department of Education or a recognized accrediting organization and four years of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant related problems; or

3. A satisfactory equivalent combination of education and experience as described in "1" or "2" above. Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full-time experience. However, all candidates must have a four-year high school diploma, or its educational equivalent
EXPERIENCE IN WHICH TASKS PERFORMED ARE PRIMARILY CLERICAL, SECRETARIAL, RECEPTIONIST, AND/OR ACCOUNTING IS NOT ACCEPTABLE. EXPERIENCE THAT INCLUDES ONLY
INCIDENTAL CONTACT OR INTERACTION WITH TENANTS IS NOT ACCEPTABLE.

- Extensive knowledge of NYCHA databases, including Siebel, Maximo, and AS400. - Facility with electronic systems, including email and Sharepoint. - Ability to learn case management and other systems. - Customer service skills. - Well organized. - Team player. - Great time management skills. - Motivation to learn new skills and legal processes.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.