The LHD Application Unit is responsible for using all relevant HUD Regulations and NYCHA Policy and Procedures to accurately review and complete eligibility reviews and rentals for Housing Choice Voucher (HCV) applicants. The Applications Unit maintains the HCV program’s waitlist, verifies information about the applicant's eligibility for the program, conducts eligibility interviews, completes VASH, Project Based and RAD Project Based rentals. The unit also works in conjunction with the Correspondence Unit to respond to information requests and correspondences for other Leased Housing units, the Vice President, NYCHA’s Chair, Board and Intergovernmental offices.

Reporting to the Manager for the Correspondence unit, the Housing Assistant’s responsibilities will include, but are not limited to, the following:

- Interview applicants and determine eligibility.
- Resolve applicant related issues.
- Respond to Information requests and correspondences accurately and in a timely manner.
- Gather and evaluate information to resolve complaints.
- Conduct sex offender, criminal background checks and other related verifications for the applicant
- Complete VASH, Project Based and RAD Project Based Lease Up processes.
- Communicate with tenants, landlords and outside agencies to ensure and expedite the application process for the HCV and PB program.
- Establish effective working relationships with internal and external customers
- Perform related duties as assigned.

NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, click on the link below:

https://bit.ly/55aProgram

Additional Information:

1. This position is open as a promotional opportunity only. It is not open on a direct transfer (lateral) basis.
2. NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
3. NYCHA residents are encouraged to apply.

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

1. A baccalaureate degree from an accredited college; or

2. A four-year high school diploma or its educational equivalent, approved by a State's Department of Education or a recognized accrediting organization and four years of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant related problems; or

3. A satisfactory equivalent combination of education and experience as described in "1" or "2" above. Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full-time experience. However, all candidates must have a four-year high school diploma, or its educational equivalent
EXPERIENCE IN WHICH TASKS PERFORMED ARE PRIMARILY CLERICAL, SECRETARIAL, RECEPTIONIST, AND/OR ACCOUNTING IS NOT ACCEPTABLE. EXPERIENCE THAT INCLUDES ONLY
INCIDENTAL CONTACT OR INTERACTION WITH TENANTS IS NOT ACCEPTABLE.

- Knowledge of the Housing Choice Voucher (Section 8) Program and related compliance policies - Knowledge of the Department of Housing and Urban Development ("HUD") rules and regulations - Ability to navigate online databases - Ability to communicate clearly and concisely, both verbally and in writing - Excellent detail-orientation and follow up skills

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.