Under general supervision of the Manager and New York City Housing Authority (NYCHA) Leased Housing Department policies and procedures, the Housing Assistant will perform work in a timely and efficient manner to ensure prompt response to program requests while maintaining compliance with applicable policies, procedures, and regulations.

Specific duties include, but are not limited to:

1. Process case suspensions, terminations, move-outs, and restorations in accordance with program policies, state and federal regulations, and HUD guidelines.
2. Conduct case reviews, including verification of household composition and income calculations.
3. Process participant transfer requests in compliance with established procedures.
4. Evaluate and process reasonable accommodation requests and payment adjustments.
5. Perform income and employment verifications using appropriate third-party documentation methods.
6. Create, review, and process payment adjustments accurately and timely.
7. Communicate program rules, regulations, and requirements to current and former participants clearly and professionally.
8. Review, respond to, and process information requests and correspondence.
9. Identify system performance issues and recommend enhancements or process improvements related to case management.
10.Maintain accurate and complete case documentation in the program system.
11.Perform other related duties as assigned.

NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, click on the link below:

https://bit.ly/55aProgram

Additional Information:
1. For NYCHA employees: this position is open on a direct transfer (lateral) basis and as a promotional opportunity.
2. For NYCHA employees: this vacancy is for a title which is normally filled through the Automated Transfer List System (ATLS). However, employees applying to this location via the Automated Transfer List System (ATLS) must reapply to this vacancy posting to be considered for this position.
3. For NYCHA employees: employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
4. NYCHA residents are encouraged to apply.

NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees Retirement System (NYCERS).

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

HOUSING ASSISTANT (HA) - 80201

A baccalaureate degree from an accredited college; or

An associate degree or sixty semester credits from an accredited college and one year of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant-related problems; or

A four-year high school diploma or its educational equivalent, and three years of satisfactory full-time experience as described in “1” above; or

A satisfactory equivalent combination of education and experience as described in "1" or "2" above. Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full-time experience. However, all candidates must have a four-year high school diploma, or its educational equivalent.

Preferred Skills / Qualifications 1. Strong verbal and written communication skills with the ability to explain complex information clearly. 2. Knowledge of program policies, procedures, and applicable state, federal, and HUD regulations 3. Proficiency in program management systems and case processing software. 4. Advanced proficiency in Microsoft Office Suite, including Excel (formulas, data analysis) and Word (document formatting and reporting). 5. Strong analytical and mathematical skills, including accurate income and household calculations. 6. High attention to detail and strong organizational skills. 7. Ability to interpret and apply regulations consistently and accurately. 8. Effective time management skills with the ability to prioritize and manage multiple cases. 9. Strong problem-solving skills and ability to recommend process improvements. 10. Ability to maintain confidentiality and handle sensitive information with discretion.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.