- Conduct interviews using a standardized electronic database Siebel - Smart Script and/or interviewer's booklet developed by the department.
- Gather, copy, or request any pertinent documentation to verify the family composition, residence, rent payment history, income, priority claims, citizenship status and admission standards for
public housing.
- Access the City of New York Department of Finance Automated City Registered Information System (ACRIS) to search property records.
- Verify income by accessing electronic data from the New York State Welfare Management System (WMS) to verify Public Assistance, Food Stamps and Medicaid benefits.
- Evaluate documentation requested after the interview to determine the family composition, income, priority, rent payment history residence, citizenship status and standards of admission in
order to complete the initial interview.
- Work with applicants and tenants of public housing with a limited or no facility in English, as well as with English speaking applicants/tenants, speaking to them in the appropriate language;
performs related work.
- Scan documents to electronic case file.
- Access the electronic data of the United States Department of Homeland Security Systemic Alien Verification for Entitlements Program (SAVE) to verify immigration status.
- Access the HUD Enterprise Income Verification System (EIV) to identify current and former tenancy and monies owed.
- Conduct Landlord Contacts including reviewing landlord questionnaires and calling Landlords and shelters.
- Process development selection choices.
- Conduct Criminal Background checks including submitting requests to the Office of Court Administration (OCA) and evaluating criminal histories.

Additional Information
1. This position is open on a direct transfer (lateral) basis and as a promotional opportunity.
2. Employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).Employees applying
for transfer opportunity must have served a period of one year at current location and in current title and level (if applicable).
3. NYCHA residents are encouraged to apply.

NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the link below:
https://bit.ly/55aProgram

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

A baccalaureate degree from an accredited college; or

An associate degree or sixty semester credits from an accredited college and one year of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant-related problems; or

A four-year high school diploma or its educational equivalent, and three years of satisfactory full-time experience as described in “1” above; or

A satisfactory equivalent combination of education and experience as described in "1" or "2" above. Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full-time experience. However, all candidates must have a four-year high school diploma, or its educational equivalent.

1. Knowledgeable in NYCHA's policies, rules and regulations 2. Ability to collect and analyze data 3. Experience with customer service 4. Basic computer skills - word, excel, outlook

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.