Under the direction of the Housing Manager and Leased Housing Department (LHD) policies and procedures, the Housing Assistant will work in the Leased Housing Department. As a Housing Assistant selected candidate will process service requests for lease renewals and recertifications; respond to information requests, e-mails and correspondences; terminate tenants for noncompliance with the Annual Recertification and collaborate with other units within LHD to ensure timely and accurate processing of cases.

Specific duties and responsibilities include but are not limited to the following:

1. Perform and complete lease renewals annual and interim reviews.
2. Ensure accuracy of lease renewal calculation and rent reasonableness determination.
3. Perform income and employment verification.
4. Investigate and verify household document submission.
5. Create and process payment adjustments.
6. Inform tenants of Housing Authority rules, regulations and requirements.
7. Review and process terminations for failure to recertify.
8. Review and process information requests and correspondences.
9. Report system issues and suggest enhancement to improve operations.
10. Perform other duties as assigned.


Note: Due to the existence of a civil service list, candidates must have civil service status in the title of Housing Assistant to be considered.

Note: This position requires a candidate fluent in Spanish. Candidates must pass an oral Spanish proficiency test.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the link below:

http://www.nyc.gov/html/dcas/downloads/pdf/psb/100_1.pdf

Additional Information:
1. This position is open on a direct transfer (lateral) basis only. It is not open as a promotional opportunity.
2. This vacancy is for a title which is normally filled through the Automated Transfer List System (ATLS). However, employees applying to this location via the Automated Transfer List System (ATLS) must reapply to this vacancy posting to be considered for this position.
3. Employees applying for transfer opportunity must have served a period of one year at current location and in current title and level (if applicable).

Please read this posting carefully to make certain you meet the qualification requirements before applying to this position.

1. A baccalaureate degree from an accredited college; or

2. A four-year high school diploma or its educational equivalent, approved by a State's Department of Education or a recognized accrediting organization and four years of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant related problems; or

3. A satisfactory equivalent combination of education and experience as described in "1" or "2" above. Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full-time experience. However, all candidates must have a four-year high school diploma, or its educational equivalent
EXPERIENCE IN WHICH TASKS PERFORMED ARE PRIMARILY CLERICAL, SECRETARIAL, RECEPTIONIST, AND/OR ACCOUNTING IS NOT ACCEPTABLE. EXPERIENCE THAT INCLUDES ONLY INCIDENTAL CONTACT OR INTERACTION WITH TENANTS IS NOT ACCEPTABLE.

Foreign Language Requirement
Oral proficiency in a foreign language required by New York City's Housing Authority. Such proficiency must be demonstrated by passing an oral test.

1. Excellent verbal, written and communication skills. 2. Proficient in Microsoft Office and Excel. 3. Proficient in Oracle Siebel application. 4. Demonstrate excellent time management and organization skills.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.