About the Agency:

The New York City Department of Housing Preservation (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.

- We maintain building and resident safety and health
- We create opportunities for New Yorkers through housing affordability
- We engage New Yorkers to build and sustain neighborhood strength and diversity.

HPD is entrusted with fulfilling these objectives through the goals and strategies of “Housing Our Neighbors: A Blueprint for Housing and Homelessness,” Mayor Adams’ comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion the largest in the city’s history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.

Your Team:

The Office of Asset and Property Management (APM) leads the agency’s effort to protect the City’s investment in affordable housing and ensure that properties remain stable and affordable over the long-term. APM actively monitors the performance and regulatory compliance of projects sponsored, supervised, and owned by the City, and connects people to affordable housing opportunities.
The Office of Asset and Property Management (APM) is composed of six divisions, which includes the Divisions of Asset Management, Property Management & Client Services, Housing Supervision, Housing Opportunities & Program Services, and Co-op Readiness & Technical Services and Strategic Initiatives.
The Division of Strategic Initiatives in APM is responsible for providing key support services to APM through its Strategic Program Development, Finance, Data and Business Services, and Housing Ambassador Program teams. It sits within Housing Opportunity and Program Services (HOPS), which also contains HPD’s Marketing & Affordability Oversight unit and Homeless Placement Services.

Your Impact:

As the Housing Ambassador Program Coordinator for the Strategic Intitative division you will be responsible for guiding community-based organizations that partner with HPD to assist affordable housing-seekers (“Housing Ambassadors”), your work ultimately improves the housing application experience for New Yorkers across our city’s diverse communities. One of this new team’s immediate goals is to support the success of the federal Emergency Housing Voucher (EHV) program in NYC by working with newly-contracted Housing Ambassadors as they help many homeless and vulnerable New Yorkers access permanent housing as quickly as possible.

Your Role:

Your role will assist with the Housing Ambassador Program, HPD partners with a network of over 50 community-based organizations who educate and assist housing-seekers throughout the process of applying for affordable housing. HPD offers these Housing Ambassador organizations regular trainings on the NYC Housing Connect housing lottery and related housing programs, printed informational materials for distribution, help with public educational events, and the opportunity to apply for funding to defray some of the costs of the otherwise volunteer program.

The Housing Ambassador Program also often partners with other government agencies on special initiatives, including:
- Implementation of the federal Emergency Housing Voucher program in NYC
- “Ready to Rent,” a joint HPD and NYC Department of Consumer and Worker Protections program that connects housing-seekers to free financial counseling and lottery application assistance
- Summer Veterans housing application drive, jointly with the NYC Department of Veterans Services

As a Program Coordinator, you will provide support and oversight to Housing Ambassador organizations they manage their contracts with the City and assist affordable housing seekers. Program Coordinators will work both independently and with their co-Coordinators to manage its ongoing activities and maintain information for logistical, tracking, and program development purposes. Your ability to manage a diverse workload and effectively communicate with a variety of stakeholders will form a solid foundation for this work.

Your Responsibilities:

- Provide technical assistance and monitoring of funded Housing Ambassadors, including those newly working with Emergency Housing Voucher recipients. Tasks may include:
o Supporting Ambassadors and EHV Housing Navigators’ work with housing-seeker clients to ensure positive outcomes
o Confirming that Ambassador staff have access to all relevant information, systems, and tools
o Communicating and enforcing performance expectations, contracting requirements, and invoicing processes
o Ensuring compliance with contracted scope of work
o Ensuring accurate, on-time reporting of milestones and metrics
o Participating in case reviews and audit activities as required
o Answering technical and programmatic questions
- Assist with internal and external trainings/presentations about the Housing Ambassador Program, affordable housing lottery, NYC Housing Connect, EHV, and other relevant programs
- Coordinate referrals of EHV holders to appropriate Housing Ambassador organizations
- Work with intra- and inter-Agency partners, including DCWP and HPD’s Marketing & Affordability Oversight unit and Homeless Placement Services, to respond to requests for information about clients’ housing applications, assistance with events, Ready to Rent financial counseling, and/or referrals
- Facilitate the funding and selection processes of the “Ready to Rent” program and other funding sources as applicable
- Update information in educational materials, on HPD and City websites, Housing Connect, via 311, etc.
- Respond to requests from the public, internal and external stakeholders, and public officials

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Candidates must have experience working with community partners. Other preferred skills include: - Excellent communication skills (oral and written) - Strong organizational and time/logistics management skills - Ability to communicate and work with a wide range of partners - Strong interpersonal skills with experience managing relationships with a variety of internal and external stakeholders - Comfort with learning, using and assisting others with mobile and web-based apps, websites, online forms, databases - Strong proficiency in MS Office, especially Word, Excel and PowerPoint - Ability to think creatively and be a team player How to Apply: Please go online and apply at www.nyc.gov/jobs NOTE: Only those candidates under consideration will be contacted. NYC residency required

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.