Those candidates who possess a PERMANENT Associate Contract Specialist title are strongly encouraged to apply.

The New York City Department of Youth and Community Development (DYCD) supports youth and community services through contracts with a broad network of Human Service Providers throughout New York City. Our central task is administering available city, state, and federal funds to a wide range of innovative, practical, and quality programs that positively impact youth and communities.

The Department of Youth and Community Development is seeking to hire a Helpdesk Analyst in the Agency Payment Unit (APU). Under the guidance of the Deputy Director of APU, the Analyst will be responsible for reviewing and routing incidents submitted via DYCD ServiceNow for the Office of Neighborhood Safety (ONS) and other program areas. The analyst will provide technical assistance (TA) to vendors and Health and Human Service Providers for matters relating to payment disbursement inquires, Electronic Funds Transfer (EFT) enrollment, budget and finance questions as well as the resolution of outstanding DYCD ServiceNow incidents. Additional duties will include but are not limited to:

- Creating and facilitating training and technical assistance to various stakeholders by holding individual
and/or group meetings in person and/or virtual.

- Liaising between internal DYCD units and external vendors by obtaining and conveying information
and feedback to resolve issues.

- Reviews, analyzes and reconciles daily reports between citywide systems such as Financial
Management System (FMS) and HHS Accelerator to identify problems with registered contracts,
amendments and/or encumbrances.

- Perform special projects as instructed by the unit supervisor or director.

1. A baccalaureate degree from an accredited college and two years of full-time satisfactory professional, technical or administrative experience in one or more of the following fields: program evaluation, contract negotiations/management, fiscal/financial management, or project management; or
2. A four year high school diploma, or its educational equivalent, and six years of full-time, satisfactory professional, technical or administrative work experience in one or more of the fields cited above; or
3. Education and/or experience equivalent to "1" or "2" above. College credits obtained from an accredited college may be substituted for experience on the basis of 30 college semester credits for one year of experience as described in "1" above.
However, all candidate must have at least a four-year high school diploma or its educational equivalent and at least two years of full-time experience as described in "1" above.

- Proficient in Microsoft Office Suite. - Excellent customer service skills and ability to balance multiple priorities. - Effective and clear communication skills. - Analytical approach and thorough problem-solving capability. - Working knowledge of Financial Management Systems (FMS), Citywide Performance Reporting (CPR), PASSPort

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.