ABOUT OATH:
The City of New York’s Office of Administrative Trials and Hearings (OATH) is the nation’s largest administrative tribunal, holding approximately 400,000 trials and hearings a year. As the City’s central, independent administrative law court, OATH adjudicates a wide range of matters filed by nearly every city agency, board and commission. OATH also houses the Center for Creative Conflict Resolution which provides mediation and restorative justice support to City government agencies and the general public, and the Administrative Judicial Institute, a resource center that provides training, continuing education, research and support services for administrative law judges and hearing officers.

JOB DESCRIPTION
The City of New York’s Office of Administrative Trials and Hearings (OATH) is a fast-paced tribunal that conducts administrative hearings for a wide range of City agencies, boards and commissions. OATH’s Clerk’s Office is seeking a CA IV to serve as a Hearing Support Supervisor in the Bronx. This person will interact with members of the community who find themselves at OATH and need information as to how to proceed with summonses they have received. Specific responsibilities will include, but are not limited to, the following:

- This Supervisor will provide case information as well as other information and assistance to all members of the community appearing at OATH, as needed, on a case-by-case basis.
- This Supervisor will also address, investigate, and attempt to resolve complaints from respondents who have appeared and will appear before OATH as well as create solutions to prevent similar problems in the future.
- Where possible, he/she/they will help to identify systemic issues and make recommendations to improve practices and procedures.
- Serving as the primary liaison between OATH and the public who are seeking to schedule a hearing, and/or pay a fine.

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

Preferred Skills Knowledge of Microsoft Word, Excel, Outlook, Access and PowerPoint. Office experience as well as demonstrable background dealing with members of the public. Excellent oral and written communication skills. Knowledge of the City's Financial Management System (FMS) is preferred. History of volunteerism, such as service in the AmericCorps or Peace Corps, is viewed favorably.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.