IMPORTANT NOTE:
THIS IS A PROVISIONAL POSITION AND THE SELECTED CANDIDATES ARE REQUIRED TO PROVIDE PROOF OF FILING FOR THE CLERICAL ASSOCIATE CIVIL SERVICE EXAM 3971.

The NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Customer Operations Division has oversight of the Department of Finance business centers, City Register’s Office, and the Land Records, Adjudication, and Collections divisions. Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF. The division is also responsible for recording property transfers, adjudicating parking, and camera violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses.

The Adjudication Division is responsible for conducting hearings on all parking and camera violations issued in New York City. It hosts in-person hearings in the business centers and conducts hearings by mail, web, and mobile app. In addition, the judges hear appeals of parking ticket determinations, and a special unit for Commercial Adjudications conducts hearings and appeals on tickets issued to commercial vehicles.

The Hearing Claims Processor (HCP) is a critical position in the Department of Finance's Adjudication Division, which adjudicates more than 2 million summonses per year. The HCP supports the daily operation of the Administrative Law Judges (ALJ's) adjudicating parking summonses on behalf of the City. These two (2) positions are in the Special Adjudications Unit.

The HCP is responsible for:

- Reviewing appeals claims against DOF records, such as Decision and Orders received by the respondent and databases, such as STARS, (the system of record), verifying all information; enabling the public to make sure they know their hearing determination as well as the proper amount owed for their summons(s).
- Ensuring in-person appeal hearings are scheduled in a timely manner with no conflicts.
- Prepares files for the appeals panel to adjudicate for respondents choosing to have their appeals heard by mail.
- Reviewing and distributing all incoming mail to the staff for processing.
- Interfacing with the public for in-person appeals which includes checking-in the respondent and ensuring all information regarding their appointment is updated accordingly.
- Ad hoc assignments within the Special Adjudications Unit as directed by the Chief Administrative Law Judge, Director, or Supervisors.

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.