APPLICANTS MUST BE PERMANENT IN THE COMPUTER SPECIALIST (SOFTWARE) CIVIL SERVICE TITLE.


The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Information Technology Services (ITS)/Infrastructure and Operations (I&O) is recruiting for one (1) Computer Specialist SW) III, to function as a Hardware Administrator, who will:

- Develop, recommend, and manage the hardware infrastructure as assigned. Ensure the monitoring
of Windows operating system alerts, Hpe and Dell hardware and software components are operating
accurately and efficiently within the ITS I&O Operations. Troubleshoot all hardware and related
software alert issues with various ITS teams and external vendors to maintain business continuity.

- Assist ITS teams in the execution of engineering operational hardware workflows and the use of
capacity planning tools that focus on speed to market, return on investment, and delivery of business
value. Work as an engineer for the modernization of the agency’s cloud and hardware infrastructure.
Collaborate with the administration, various teams, business users along with Hpe, Dell, VMWare,
Microsoft to assist in the architecture, engineering, and deployment of modern technology.

- Keep current with new emerging technological trends that are producing measurable and consistent
benefits for the businesses, including hyper-converged infrastructure (HCI), composable infrastructure,
backup and analyze such technologies to bring into scope of existing infrastructure.

- Apply specialized hardware business knowledge to define the engineering requirements based on an
understanding of the customer’s business needs and objectives. Assist to engineer and deploy the
latest tools including Vcloud, Vrealize Operation Manager, Vrealize Automation, Vcenter, Esxi, NSX,
and Horizon View to meet the business needs.

- Assist with the implementation of information technology strategy and vision with Information Security,
business departments, and business partners to ensure business continuity, productivity, and security
are maximized. Work daily with developers and business relationship managers (BRMs) to assist and
support their customized solutions. Proactively monitor system using Hpe Oneview, Dell
Vxrail Manager, App-Dynamics and Service Now.

- Identify, deliver, maintain, and monitor key operational metrics to assess systems health, infrastructure
efficiency, and proper data maintenance and management then assist in driving the activities and
projects to ensure the IT organization achieves those metrics.

(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification
requirements.
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

- Installing, configuring, and maintaining of HP blade systems and HP ProLiant servers. - Hardware and software troubleshooting - critically analyze a symptom, diagnose a fault, plan and take appropriate action on equipment. - Experience using Hypervisor, e.g., VMware. - Experience using Hp OneView. - Knowledge in conducting performance analysis for both the ESX host and their guests in the areas of CPU, Memory, and I/O utilization. - Perform root cause analysis of complex server system problems and provide corrective action. - Working knowledge of automation for the purposes of deploying host/guest builds. - Excellent overall communication skills, including written, verbal & team communication skills. - Exceptional time management skills and accurate time reporting imperative. - Highly motivated, possessing a strong sense of urgency, and excel at multi-tasking. - Strong organizational skills, including being very detailed and task oriented.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.